Account
Cannot Remember Account Login
What to do if you cannot remember which email address you used to register your account: If you have forgotten your email address, you can click here to chat to one of our agents who will help to recover your information.
What to do if you cannot remember your password: If you have forgotten your password, you can click 'Forgot Password' on the log in widget. We will send a secure link to your email address that is valid for 72 hours.
How to change your registered email address: If you want to update your email address, you can click here to chat to one of our agents who will help to update your information.
Account Registration
To create an account, you will need to click the “register” button. You will need to fill out your personal information, name, address, phone number, date of birth. You will then need to create a password, answer two (2) security questions, provide the last four (4) digits of your social security number, and any promotional code(s) that you have.
To own a Caesars Sportsbook account, you will also need to acknowledge the following as well as agreeing to our general terms and conditions:
I acknowledge that all of the information provided within this account registration is accurate and that I am not a casino key employee or casino employee prohibited from wagering within the state where Caesars Sportsbook is permitted and licensed to offer sports wagering.
I am 21 or over and I hereby acknowledge that I am prohibited from allowing any other person to access or use my gaming account.
I acknowledge that a prohibited sports pool participant, including but not limited to: an owner, athlete, coach, referee, manager, handler, or athletic or horse trainer, or any other person identified by the Designated States Gaming Enforcement Agency, shall not be permitted to wager on any event governed by the league or sports governing body with which they are affiliated. Any other employee of a sport’s governing body, or one of its member teams, who is not a prohibited sports pool participant, shall register with the Designated States Gaming Enforcement Agency prior to placing a sports pool wager.
Password and 2-Factor Authentication
You will need to enter your password every time you want to sign into your account. Please select a password that is between 8-16 characters long and contains two different types of characters (e.g. a-z, A-Z, 0-9).
Password
Please select a password that is between 8-16 characters long and contains two different types of characters (a-z, A-Z and 0-9).
What is Two Factor Authentication (2FA)?
2FA is an extra layer of security to make sure that the person trying to gain access to your account is actually you. After entering your username and password, you’ll be prompted to enter an additional code that you’ll receive by text to the mobile number associated with your account. Enter the correct code, and you’re in. Message rates may apply.
Why are you doing this?
This extra step lets us know that it’s actually you at the gate and not some malicious actor Trojan-Horsing around and pretending to be you. It’ll only require a few extra seconds of your time, and it’s only required (after the first one) when you use a new device or after a certain number of days of inactivity.
Do I have to enter a code every time I log in?
No. After your next log in and the initial 2FA code entry, 2FA will only be required when you log in from a new device (like a different phone or browser) or after a longer period of inactivity.
Should you prefer additional security, we do offer optional 2FA that can be toggled on for every time you log in, and we always recommend using this feature to secure your account. To set up optional 2FA for all logins, go into your Account, tap “Preferences”, tap “Two-Factor Authentication, and tap “Enable”. Again, this is an optional feature we recommend for every login. If you do not prefer that option – you do not need to take any actions to set anything up.
Is there anything else you’d recommend I do to protect the security of my account?
In addition to using our optional 2FA, we’d also recommend that you regularly update your Caesars Sportsbook account password, and never use the same password for any of your online accounts. You should also regularly review your Caesars Sportsbook account transactions for anything suspicious. If you notice any suspicious activity, report it to customer service right away.
What should I do if I have questions about this?
Choose “Support” in the account menu on the app to contact our Customer Service team.
Why am I being required to set up Two-Factor Authentication in NJ?
Due to state regulations, all operators in New Jersey must use two-factor authentication. We are sorry for any inconvenience.
Password and 2-Factor Authentication For NV Users
You will need to enter your password every time you want to sign into your account. Please select a password that is between 8-16 characters long and contains two different types of characters (e.g. a-z, A-Z, 0-9).
Password
Please select a password that is between 8-16 characters long and contains two different types of characters (a-z, A-Z and 0-9).
What is Two Factor Authentication (2FA)?
2FA is an extra layer of security to make sure that the person trying to gain access to your account is actually you. After entering your username and password, you may be prompted to enter an additional code that you’ll receive by text to the mobile number associated with your account based on your account settings. Enter the correct code, and you’re in. Message rates may apply.
Why is this an option?
This extra step lets us know that it’s actually you at the gate and not some malicious actor Trojan-Horsing around and pretending to be you. It’ll only require a few extra seconds of your time
Is there anything else you’d recommend I do to protect the security of my account?
In addition to using our optional 2FA, we’d also recommend that you regularly update your Caesars Sportsbook account password, and never use the same password for any of your online accounts. You should also regularly review your Caesars Sportsbook account transactions for anything suspicious. If you notice any suspicious activity, report it to customer service right away.
What should I do if I have questions about this?
Choose “Support” in the account menu on the app to contact our Customer Service team.
Password and 2-Factor Authentication For PR Users
Any 2FA messaging to log in to your account will be sent via email. Please check your spam folder if the email isn't appearing.
Account History
Where are my open bets? - You can find open bets easily be navigating to the betslip and clicking 'Open Bets' here you will find details of all bets that haven't been settled
Where are my settled bets? - You can find all settled bets by navigating to 'Betting History' where there is an option to filter only on 'settled bets'. In here there will be information on which bets have won or lost.
How can I view my account history? - You can view your full transaction history by clicking My Account > Transactions. Here you can find a summary of all deposits, withdrawals and bets, along with a running balance.
How can I view my betting history? - You can view your full betting history my clicking Betting History, here you will see the details of open bets and settled bets.
Where are my open bets? - You can find open bets easily be navigating to the betslip and clicking 'Open Bets' here you will find details of all bets that haven't been settled
Where are my settled bets? - You can find all settled bets by navigating to 'Betting History' where there is an option to filter only on 'settled bets'. In here there will be information on which bets have won or lost.
How can I view my account history? - You can view your full transaction history by clicking My Account > Transactions. Here you can find a summary of all deposits, withdrawals and bets, along with a running balance.
How can I view my betting history? - You can view your full betting history my clicking Betting History, here you will see the details of open bets and settled bets.
Social Security Number
Why do we need your Social Security Number?
We collect this information to verify your age and help protect against fraud. We take responsibility of your personal details very seriously, you can read more about our privacy policy here.
Documents
Why are we asking for documents? - If we cannot validate your identity, we will require you to send us two (2) pieces of additional documentation. We accept Government issued ID(s) with photograph, and a utility bill, both are needed for us to validate your identity. You can do this by clicking on My Account > Secure Document Upload. Our support team will review and as soon as we have verified your documents you will receive an email from us. You can also use this area to review which documents you have previously uploaded.
I have forgotten my login details, what should I do?
You can click on the forgot password button and we will send an email to the registered email on your account with instructions on how to change your password. Customer Support cannot change your password for you.
Tax Reported Prizes
Certain wins, including any single wager paying 300 times the amount wagered and at least $600, require a special claim process to satisfy tax requirements.
You will be notified whenever you have a win that requires you to complete the claim process. Additionally, you will have to enter the first five digits of your Social Security Number as a part of the claim process.
Wins that require you to complete the claim process do not appear in your account balance, but those wins can be found within My Account > History > Tax Reported Prizes.
After the claim process is completed, your balance is credited with the eligible funds and you can withdraw your funds immediately.
Please visit the General Terms of Service Page for more information.