Terms and Conditions

American Wagering, Inc, d/b/a William Hill and Caesars Sportsbook (collectively referred to as “The Company” or “we,” “us,” or “our”) is committed to privacy and will only use Personal Information in accordance with the terms of this Privacy Policy (“Policy”). This Policy describes how we collect, use, protect and disclose Personal Information received from your use of this website, as well as related websites including our subdomains (collectively, the “Sites”), any of our mobile betting applications (the “Betting Apps”), kiosks, retail services and your use of any other services, features, functionalities, applications, browser extensions, and other services provided by us (collectively, together with the Sites and the Betting Apps, the “Services”). You can access the Services in many ways, including from a computer or mobile phone, depending on the state, and this Policy will apply regardless of the means of access. This Policy also governs the use of Personal Information we obtain about you from any third party site or application where we post content or invite your feedback or participation. The Company cannot control the privacy policies or practices of sites or of companies that we do not own or control, and cannot control the actions of people we do not employ or manage.

Please note, this Policy does not apply to any site that is owned or controlled by William Hill PLC or any of its non-U.S. subsidiaries.

To the extent we provide you notice on our Services of different or additional privacy policies or practices (e.g., at the point of collection), those additional terms shall govern such data collection and use.

Please read this Policy carefully. This Policy is a legally binding contract between us and anyone who accesses or uses any of the Services. Capitalized terms not defined in this Policy have the definitions set forth in our Terms of Service. This Policy is incorporated into and is subject to our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the Terms of Service will control. If you have any questions about this Policy, please contact us at marketing@williamhill.us. If you do not want us to collect, use, or share your information in the ways described in this Policy, please do not use the Services. By using the Services, you consent to the collection and use of your information (including personally identifiable information) by us as identified in this Policy.

1. Information We Collect

Our Services collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the applicable Services or we are legally required to collect it.

Account Information. In order to use some of our Services, you must register for an account. When you register for an account, we may access and collect the information you provide including your name, postal address, e-mail address, and date of birth. We may also ask

you for additional information including your mobile phone number, social security number, credit or debit card number, financial account number, and a government-issued photo identification such as your driver’s license, state identification card, or passport.

Other Information You Provide. When you use our Services, you may choose to provide certain information directly to us to request more information about our Services or for other reasons. We will collect, use, share and store this Personal Information consistent with this Policy.

Location, Gaming, and Transaction Information. When you use our Services that require you to register for an account, we and our third party service providers may collect information about your precise physical location, your gaming activity, and all transactions associated with your account. We may share this information, and any other information we collect about you, with sports leagues, applicable gaming regulators and other government officials and/or agencies.

Device Information. When you use our Services, we and our third party service providers may use beacons and geofencing/geolocation services (“Verification Technologies”) to collect and analyze information about you, your device, and your activity. Information collected through Verification Technologies may include the type of device; mobile carrier you are using; your device identifiers; your (mobile) telephone number; your precise geographic location; and your activities within the Services including the links you click; the pages or screens you view; your session time; the number of times you click a page/screen or use a feature of the Services; the date and time you click on a page or use a feature; and the amount of time you spend on a page or using a feature. Information collected through Verification Technologies is stored in log files.

Wi-Fi and Location Information. In your use of the Services, we may collect information (directly or through third party service providers) that includes the type of device you are using, your device identification number, session time, etc. There are federal law prohibitions and restrictions relating to wagering on the Internet (including such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (“The Wire Act”) and 31 U.S.C. §§ 5361 through 5367 (“Unlawful Internet Gambling Enforcement Act”). Except where permitted by applicable law, it is a federal offense for persons physically located inside of a jurisdiction where wagering with the Services has not been legalized to engage in wagering on the Services. We and our service providers utilize several current technologies, and may use future technologies, in order to (i) verify your physical location while you are wagering on the Services and (ii) improve the location-based services. Verification Technologies report your physical location from the Internet-connected device that you choose and from which you are accessing the Services. Verification Technologies obtain your physical location by accessing your device GPS coordinates. The Verification Technologies report to us, our service providers and/or applicable regulatory agencies the physical and geographic location of the Internet-connected device from which you are accessing the Services. Your precise or near-precise physical location will be reported to us, our service providers and/or applicable regulatory agencies when you use the Services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. If you turn off the location settings or withdraw such consent, you will not be able to access wagers offered via the Services. Your location information is retained during the time your account is active with us plus five (5) years, or as otherwise required by applicable state and federal laws and/or regulations. Location coordinate data is transmitted via Secure Socket Layer (“SSL”) technology and stored in password protected servers managed by us and our geolocation and operating partners. Neither us nor our partners will pass on or

resell your location information to any third party except that they reserve the right to provide location information as necessary to satisfy any law, regulation or government agency request.

Tracking Technologies. As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This information may include details of your visits to our Sites and Betting Apps, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites and Betting Apps; and information about your computer or mobile device and internet connection, including your IP address, operating system and browser type. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect through these technologies may include Personal Information, or we may maintain it and associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Services to deliver a better and more personalized service, including by enabling us to: estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Services according to your individual interests; speed up your searches; and recognize you when you return to our Services. The technologies we use for this automatic data collection may include:

• Log Data. When you use our Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the webpages you visit, the search terms you use, and any advertisements you interact with.
• Cookies and Similar Technologies. Like many websites, we also use “cookie” technology to collect additional website usage data and to improve our Services. A cookie is a small data file that we transfer to your computer’s hard disk or your mobile device’s internal storage. A session cookie enables certain features of the Services and is deleted from your computer or mobile device when you disconnect from or leave the Service. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed by following your web browser help file directions. Most internet browsers automatically accept cookies. The Company may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on the Services, and to improve our Services.
• We may also automatically record certain information from your device by using various types of technologies, including “pixels” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the webpages or sites that you visit just before or just after you use our Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services. We may also use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the services to their fullest potential.

Please note, The Company does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Services.

Affiliate and Third Party Information. We may obtain information about you from our affiliates, affiliated casinos, resorts, and properties that are owned, operated, managed by or affiliated with other gaming licensees (collectively "Gaming Affiliates") and from third parties, including our business partners.

Interactions with Third Party Services. Third party advertisers or ad network companies may sometimes deliver (or “serve”) advertisements, that may appear on our Sites, directly to users. These companies may automatically receive your IP address or other information about your wireless device or personal computer when serving advertisements. These third parties may also download cookies to your computer or use other technologies such as JavaScript and “web beacons” (also known as “1×1 gifs”), to measure the effectiveness of the advertisements served and to personalize advertising content. Doing this allows the advertiser or ad network to recognize your computer or wireless device each time they send you an advertisement in order to measure the effectiveness of the ad and to personalize advertising content. These companies may compile information about the sites or services visited when seeing advertisements and determine which advertisements are clicked. We do not access or have control of the cookies that these third party advertisers or ad networks may place. Likewise, third party advertisers and ad networks do not have access to your personal information stored with us unless you choose to share it with them. This Privacy Policy does not cover the use of tracking technologies or personal data by any such third party advertisers or ad networks. We encourage you to learn about the privacy practices of those third parties.

1. How We Use the Information We Collect

Marketing Purposes. We may use the information we collect for our own marketing purposes including notifying you of special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging, subject to compliance with applicable laws. We may also link Personal Information (including your name, mobile phone number, and e-mail address) with non- personal information (including information collected through Verification Technologies and Wi-Fi services) and use such information for our own marketing purposes. If you do not want us to use your personal information for marketing purposes, you may opt-out in accordance with the “Choices About How We Use and Disclose Your Information” section below.

IF YOU PROVIDE A CELL PHONE NUMBER AND EXPRESSLY CONSENT TO RECEIVE SMS MESSAGES FROM THE COMPANY, YOU EXPRESSLY CONSENT TO RECEIVING SMS MESSAGES FROM THE COMPANY THE PURPOSE OF WHICH IS TO MARKET THE COMPANY, OUR SERVICES, AND OUR PRODUCTS AND OTHER SERVICES. ALTHOUGH THERE IS NO FEE ASSOCIATED WITH THIS SERVICE, YOUR CARRIER MAY CHARGE YOU FOR EACH MESSAGE YOU RECEIVE IN ACCORDANCE WITH YOUR CALLING PLAN. YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR SUCH CHARGES. IF YOU DO NOT WISH TO CONTINUE TO RECEIVE ANY MESSAGES VIA YOUR MOBILE DEVICE, YOU MAY OPT-OUT AT ANY TIME BY CONTACTING US AT marketing@williamhill.us OR BY TEXTING “STOP” IN RESPONSE TO A MARKETING SMS MESSAGE YOU RECEIVE FROM THE COMPANY. FAILURE TO OPT-OUT CONSTITUTES YOUR CONSENT TO CONTINUE TO RECEIVE THESE MESSAGES UNTIL YOU ELECT TO OPT-OUT.

Non-Marketing Purposes. We may use the information we collect for non-marketing purposes including (1) validating your identity; (2) sending you push notifications or e-mails to provide you with alerts and updates about your account and the Services; (3) monitoring, processing and recording gaming-related activity; (4) conducting statistical or demographic analysis; (5) processing and tracking gaming and non-gaming transactions; (6) complying with legal and regulatory requirements; (7) customizing your experience with the Services;

(8) protecting and defending The Company (which includes the company group) and all other Gaming Affiliates against legal actions or claims; (9) preventing fraud; (10) debt collection; (11) satisfying contractual obligations; (12) cooperating with law enforcement or other government agencies for purposes of investigations, national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest; and (13) for other business purposes permitted under applicable law (collectively “Non-Marketing Purposes”).

The Company will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated or incompatible purposes without providing you notice.

1. Who We Share Personal Information With
2. with Gaming Affiliates

We may share the information we collect with Gaming Affiliates for marketing purposes and for Non-Marketing Purposes. If you do not want us to share your personal information with Gaming Affiliates for marketing purposes, you may opt-out in accordance with the “Choices About How We Use and Disclose Your Information” section below.

1. Sharing with Third Parties

We may share the information we collect with our business partners and other third parties for (1) Non-Marketing Purposes, (2) joint marketing purposes, and (3) our business partners’ own marketing purposes. We require that these parties agree to process such information in compliance with this Policy and use appropriate confidentiality and security measures, and we use reasonable efforts to limit their use of such information.

If you do not pass our initial “Know Your Customer” screening using the information you provided during registration, an additional review will be required. We have engaged a service provider, Onfido (https://onfido.com/), to assist us with these secondary reviews. When required, you will be instructed to upload a selfie and a photo of your government-issued identification to Onfido’s servers. Onfido will confirm that your ID is valid and will extract biometric data from your ID photo and selfie to determine whether there is a likely match. We will direct Onfido to promptly delete your biometric data once we are no longer required to retain by applicable law. We will retain the photo of your ID and certain information from your ID as required by applicable law. We will delete the photo and ID information when we are no longer legally required to keep. For more information, please review Onfido’s Facial Scan Policy and Release, Privacy Policy and Terms of Service

1. Certain Business Transactions

We provide anonymized information to third parties. Any anonymized information we provide to third parties is not considered Personal Information and is not subject to the terms of this Policy. Further, we may share all of the Personal Information we collect with any

successor to all or part of our business in connection with a transaction involving a sale, purchase, reorganization, merger, or transfer of any our assets or the assets of group affiliates.

1. Compliance with Laws and Law Enforcement

The Company cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against legal claims, for legal process (including subpoenas), to protect the property and rights of The Company or a third party, to protect The Company against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Services and any equipment used to make the Services available, or to comply with the law.

1. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org. If you disable or refuse cookies, please note that some Services may be inaccessible or not function properly.
• Promotional Offers from The Company. If you do not wish to have your contact information used by The Company for promotional purposes, you can opt-out by sending us an email stating your request to marketing@williamhill.us, calling us at 855 605 6850 or writing to us at:

William Hill US

Attn: Legal Department – Privacy Policy 6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

Additionally, if we have sent you a promotional email, you may click the “unsubscribe” link in the email or send us a return email asking to be omitted from future email distributions. Please note, this opt-out only applies to our use and sharing of your Personal Information for marketing purposes; we may still use and share Personal Information for Non-Marketing Purposes.

• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email with your request to marketing@williamhill.us.

We do not control third parties’ collection or use of your Personal Information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your Personal Information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website, located at https://networkadvertising.org.

1. Security

Non-gaming information and non-live gaming data collected by us through the Services is stored on secure servers located in the United States. Internet wagering data collected by us through the Services is stored on secure servers in various states as required by law. Our United States-based servers may not offer a level of privacy protection as great as that offered in other jurisdictions. We make no representation that the practices described in this Policy are compliant with laws outside of the United States.

Our servers are protected by firewalls and other industry standard security measures. These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.

Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your personal information. Employees who violate our policies and procedures are subject to disciplinary action, up to and including termination of employment.

We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it.

As a standard security practice, we will take reasonable steps which are generally recognized in the industry to ensure that the communication methods used to support the Services do not permit connection or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using the Services, it may be an indication that you need to upgrade to a newer version that supports more secure communication methods.

In situations where your Personal Information is collected by third parties under contract with us for performance of their contractual duties and other purposes, we require such third parties to exercise reasonable care to protect that information and restrict the use of your Personal Information to the purposes for which it was provided. When we share your Personal Information with Gaming Affiliates

or third parties in accordance with this Policy, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.

1. Access to Personal Information

We will retain the information we collect about you as long as your account is active plus five (5) years, or as otherwise required by applicable state and federal laws and/or regulations. When your account is terminated, we will retain your personal information for as long as necessary to comply with our legal and regulatory obligations, resolve disputes, reasonably manage our business, and enforce contractual agreements. You may access, update, and correct inaccuracies in your personal information which is in our custody and control by visiting a The Company sports book, by contacting us at marketing@williamhill.us, by calling us at 855 605 6850 or writing to us at:

William Hill US

Attn: Legal Department – Privacy Policy 6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

1. Other Web Sites

This Policy applies only to The Company. It does not apply to the practices of companies we do not control, or to people we do not employ. We are not responsible for the information collection or privacy practices of other web sites, including web sites accessible through the Services. You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any personal information on them.

1. International Transfers

Information collected on the Services may be stored and processed in any country in which we or our affiliates, suppliers, third-party electronic payment processors and/or financial institutions or agents maintain facilities. By using the Services, you expressly consent to any transfer of information outside of the U.S. (including to countries that may not have been assessed as having adequate privacy laws).

Notice to EU Residents. This Policy applies only to the Services and does not govern the separate websites, applications, platforms, and services of affiliates or any third parties that may link to or be linked to/from the Services. In addition to the terms of the Policy, under the General Data Protection Regulation (“GDPR”), you have the right to access and request information from us regarding the personal information we collect about you, rectification of that information, the portability of that information, and to restrict (or withdraw consent as it relates to) the use of that information (see section IV above). To correct any inaccuracies of your personal information, please contact us using the information in section VI above. We will respond to your request free of charge, although you may be charged if the request will result in an undue burden to us or is excessive.

In certain circumstances, we may not be able to respond to a particular request where (1) we are complying with Non-Marketing Purposes (see section II above); (2) the request will have an adverse impact on the privacy, health or safety of others; or (3) as otherwise prohibited by applicable privacy and data protection laws. Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.

We will always take reasonable steps to protect your personal information from misuse, loss, and unauthorized access or disclosure. Please be aware that while we have safeguards in place, there are inherent security risks associated with transmitting information, including personal information, across the Internet. You accept the inherent security risks of providing information over the Internet and will not hold us responsible for any breach of security.

In connection with the provision of Services, we may need to transfer data (including your personal information) to other companies in our company group and our partners and subcontractors who are based in the European Economic Area (“EEA“). Our company is committed to do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your personal information to the standard required within the EEA.

Should you have an issue with the manner in which we manage our Policy or feel that we have not complied with applicable data protection laws, you may contact us using the information provided in this Policy and we will investigate the matter. If you are not satisfied with our response, or you prefer not to contact us, you have the right to file a complaint with the applicable data protection authority in your country.

1. International Users

At this time, our Services are based in and solely intended for persons located in the United States at the time they access the Services. If you are not located in the United States at the time you access the Services, please do not provide any Personal Information to us through the Services. If you have any questions or requests, you may contact us at marketing@williamhill.us.

1. Underage Persons

The Services are for use by persons who are of age, pursuant to applicable law and regulations. If you are underage, pursuant to applicable law and regulations, you may not access, attempt to access, or use the Services. We do not knowingly collect or allow the collection of Personal Information via the Services from persons underage, pursuant to applicable law and regulations. We do not knowingly collect or allow the collection of Personal Information via the Services from persons under the age of 13. If we learn that we have collected the Personal Information of someone underage, pursuant to applicable law and regulations, we will take the appropriate steps to protect this information. If you are a parent or guardian and discover that your child has submitted Personal Information, you may alert us at marketing@williamhill.us.

1. Assignment

In the event that we are acquired by or merge with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control so that our Services can continue operations. In the unlikely event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your Personal Information is treated, transferred, or used.

1. State-Specific Privacy Rights (California, Nevada)
2. Information for California Residents

Shine the Light Disclosures

California Civil Code Section 1798.83 permits visitors to our Sites who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to us at marketing@williamhill.us or you may write to us at:

William Hill US

Attn: Legal Department – Privacy Policy 6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

California Consumer Privacy Act Disclosures

If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with additional information regarding how we collect, use, and share your Personal Information.

Categories of Personal Information We Collect. Throughout this Policy, we discuss in detail the types of Personal Information we collect. The CCPA describes several “categories” of Personal Information and under the CCPA we are required to provide you with information about the “categories” of Personal Information we collect. The following chart describes those categories and identifies which categories we have collected during the past 12 months.

How We Use and Disclose Categories of Personal Information. Throughout this Policy we describe the methods we use to collect Personal Information, how we use that Personal Information and who we disclose that Personal Information to. Please refer to the applicable sections above for more detailed information. References in this Policy to The Company’s use or disclosure of Personal Information for business purposes include the following business purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or Services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and complete the associated transactions. We may also save your Personal Information to maintain a record of your transactions, responding to any disputes regard the transactions, and to facilitate future transactions. If you submit a review of our Services, products or

your experience with The Company, we may post that submission on our Sites and/or Betting Apps, without identifying you by your full name or address.

• To provide, support, personalize and develop our Services.
• To create, maintain, customize and secure your account with us.
• To process your requests, purchases, transactions and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your experience on our Services and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Services, third party sites and via email or text message (with your consent, where required by law).
• To help maintain the safety, security and integrity of our Services, databases and other technology assets and our business.
• For testing, research, analysis and product development, including to develop and improve our Services.
• To respond to law enforcement requests and as required by applicable law, court order or governmental regulations.
• As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of The Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by The Company about users of our Services and our customers is among the assets transferred.

Disclosures of Personal Information for a Business Purpose. In the past 12 months, The Company has disclosed the following categories of Personal Information for a business purpose:

Sales of Personal Information. In the past 12 months, The Company has not sold Personal Information.

Access to Specific Information and Data Portability Rights. You have the right to request that The Company disclose certain information to you about our collection and use of Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see How to Exercise Your Rights), we will disclose to you, based on what you request:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business and/or commercial purposes for collecting or selling that Personal Information.
• The categories of third parties with whom we shared that Personal Information.
• The specific pieces of Personal Information we collected about you (also known as a data portability request).
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing: (1) sales, identifying the Personal Information categories that each category of recipient purchased; and (2) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights. You have the right to request that The Company delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see How to Exercise Your Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. Please note, due to applicable laws and regulations, you will be unable to use some of our Services if your Personal Information is deleted, including, but not limited to, placing wagers through our Services.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the Personal Information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How to Exercise Your Rights.  To learn more about the rights described above and to submit a request, please visit our Privacy Requests page.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative of that person.
• Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request to exercise your access, data portability and/or deletion rights if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format. We attempt to respond to a verifiable consumer request within 45 days after we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing within 45 days after we receive your initial request.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period prior to the date we receive the verifiable consumer request. The response we provide will also provide the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination. We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:

• Deny you goods or Services.
• Charge you different prices or rates for goods or Services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or Services.
• Suggest that you may receive a different price or rate for goods or Services or a different level or quality of goods or Services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

1. Privacy Information for Nevada Residents.

Under Nevada law, certain Nevada consumers may opt out of the sale of “covered information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Covered information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has used our Services, you may submit a request to opt out of any potential future sales under Nevada law by contacting marketing@williamhill.us. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

B. How We Dispose of Player Information in Iowa.

Pursuant to applicable Iowa law, all player information will be securely erased from hard disks, magnetic tapes, solid state memory, and other devices, as applicable, before the devise is properly disposed of by us. If eraser is not possible, the storage devise will be destroyed.

1. Changes to this Policy

We may revise this Policy from time to time in our sole discretion. We will notify you of any material revisions by sending you an e- mail and/or by placing notice of the revised Policy on the Services or any place through which you access the Services. For material changes to the Policy, you may be required to acknowledge acceptance of such change. For non-material changes where an acknowledgement is not required, your continued access or use of the Services following any amendments to the Policy constitutes your acceptance of the Policy as amended. It is your sole responsibility to review the Policy and any revisions each time you use the Services.

1. Contact Us

We welcome your questions, comments and concerns about privacy. Please email us at marketing@williamhill.us with your feedback pertaining to privacy. You may also write to us at:

William Hill US

Attn: Legal Department – Privacy Policy 6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

Patron Protection

Capitalized terms not defined herein have the definitions set forth in the General Terms of Service. If there is a conflict between the references made herein and the General Terms of Service, the General Terms of Service shall control.

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

American Wagering, Inc., d/b/a William Hill and Caesars Sportsbook (collectively referred to as “the company” or “we,” “us,” or “our”) excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. During registration, your social security number will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID and your utility bill for further verification.

If you know someone under the age of 21 who is registered with us, please contact us immediately at Caesars Web Form.

Federal Law prohibits and restricts wagering on the Internet (including, but not limited to, such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (‘The Wire Act’) and 31 U.S.C. §§ 5361 through 5367 (‘UIGEA’)). It is a Federal offense for persons physically located outside of Iowa to engage in Internet wagering through an Iowa casino.

Real-money gaming on the Platforms is restricted by the Iowa Racing and Gaming Commission to users who are physically located within the state of Iowa. To confirm your desktop/laptop location, we use a third-party method using IP address and Wi-Fi signal. If one of the two is not confirmed, you will not be allowed to use the Services. To confirm your mobile device location, we use a third-party method using carrier cell tower and Wi-Fi signal. If your mobile device location is not confirmed, you will not be allowed to use the Services. We cannot guarantee that your device will be able to successfully use the location services. If we or our third-party providers are unable to precisely track your location for any reason, you may be prevented from accessing or using the Services. We are not liable for your inability to access or use the Services.

By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the Iowa Racing and Gaming Commission of any wagering communications and geographic location information for the purpose of determining compliance with the Act.

We will handle all information collected through the location services in accordance with our Privacy Policy. If you have any questions or concerns regarding the location services, you may contact us at Caesars Web Form or at 855 605 6850

Full Terms of Service can be found here.

Account History & Security

Account Safety and Sharing – Your email address and password created on account registration should not be shared with anyone. As an approved player, you are explicitly prohibited from allowing others access to your account. You are solely responsible for the security of your email address and password, and all activities that occur under your account.

If you suspect someone has gained unauthorized access to your account, notify us by email at Caesars Web Form

Auto-lock - You are responsible for maintaining the confidentiality of your email address and password and for restricting access to your remote wagering account, including utilizing device screen-locking features to protect from unauthorized use.

2-Factor Authentication – It is recommended you enable 2-Factor Authentication (“2FA”) as an added layer of security for your account. After logging in, from ‘My Account’ select the ‘Security Settings’ link, from which you’ll be able to switch on 2FA.

Forgotten password - There is a forgotten password link on the login prompt. By entering your email address, an email will be sent to your registered email address with steps to reset your password.

How to change your password – From ‘My Account’ click on your name to see further account details. In here you will see the option to click ‘Change Password’.

Account history – After logging in, from ‘My Account’, selecting ‘My Transactions’ will give a list of all wagers, deposits and withdrawals on your account from the last 6 months. For information on wagers placed over 6 months ago, you may contact us at Caesars Web Form or at 855 605 6850.

Closing my account – To close your account, please contact us at Caesars Web Form or at 855 605 6850.

Stage 1 - You can contact us at any time to register a complaint, and our friendly staff will be happy to try and resolve the situation for you. You can contact us via phone, email or live chat at Caesars Web Form or 855 605 6850.

Please note that it can take up to 72 hours for us to respond to your complaint.

Stage 2 – If you are not satisfied that your complaint has been resolved, you can escalate by addressing the Customer Support Manager at Caesars Web Form. Your email should have the following information included:

First and last name

Description of the what has happened and details of any communication with the Customer Support team Your contact details

We will review your complaint and respond to the email address that we have on file within five working days, to let you know our final response. If you are not satisfied with our final response, you can contact the Iowa Racing and Gaming Commission.

You can submit a complaint online to the Iowa Racing and Gaming Commission: https://irgc.iowa.gov/contact-form, or via email at irgc@iowa.gov.

General Terms of Service

IMPORTANT - PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCEPTING THE AGREEMENTS (AS DEFINED BELOW), THEN PRINT THESE TERMS OF SERVICE AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR SERVICES (AS EACH SUCH TERM IS DEFINED BELOW). WE WILL NOT RETAIN OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE AT ANY TIME (AS SET OUT BELOW). BY ACCEPTING THESE TERMS OF SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND ACCEPT THE AGREEMENTS WITHOUT MODIFICATION. IF YOU DO NOT ACCEPT THE AGREEMENTS WITHOUT MODIFICATION, DO NOT ACCEPT THESE TERMS OF SERVICE AND DO NOT ACCESS OR USE THE SERVICES (AS DEFINED BELOW). IF YOU HAVE ANY QUESTIONS ABOUT THE AGREEMENTS, PLEASE SEEK INDEPENDENT LEGAL COUNSEL BEFORE AGREEING TO THESE TERMS OF SERVICE OR ACCESSING OR USING THE SERVICES.

You accept to be bound by this contract by clicking on 'Submit' or 'I Agree' and/or by using the Services (as that term is hereinafter defined). After You (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when You use the Services, a legally binding agreement on these terms and conditions is entered into between (a) You, the end user ('You' or ‘Your’ as applicable) and (b) American Wagering Inc. d/b/a William Hill and Caesars Sportsbook, located at 6325 S. Rainbow Boulevard #100 Las Vegas, NV , USA (collectively referred to as ‘The Company’, 'We', 'Us' or 'Our' as appropriate).

These Agreements govern the use of the Services in Michigan. These Agreements are separate and distinct from the policies that govern the online gaming services offered by Us, or our affiliates, in other jurisdictions, including the State of Nevada.

The Services currently operate under The Company is an applicant for a Supplier license and is authorized to conduct Internet Gaming in the State of Michigan issued by the Gaming Control Board.

These Agreements apply to The Company's (1) Michigan online gaming websites: HorseshoeOnlineCasino.com and (2) the Michigan online mobile gaming apps: HorseshoeOnlineCasino.com, and (3) any other online or mobile platform (including kiosks located at participating locations) provided by Us (each individual site being a 'Platform' and together the ‘Platforms’) on which You access Our betting, gaming and wagering services (‘Services').

In the event that You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity performed by Us, You should in the first instance contact Us in accordance with Section 28 below.

These Terms of Service together with the Privacy Policy, the Frequently Asked Questions , Standard Promotional Terms and Conditions, the Third-Party Content Policy, Caesars Rewards Club (“Rewards Program”) Terms and Conditions, and any other additional rules and terms published on the Platform or otherwise notified to You that specifically relate to and govern any particular event, game, software, and/or promotion constitute a legally binding agreement between You and Us ('Agreements'). You should read all of these documents carefully as each one forms part of the legally binding agreement between You and Us. By clicking on 'Submit' or 'I Agree' and accepting these Terms of Service, or by using the Services, You are also acknowledging and accepting these Agreements. Access to and use of the Services is governed by these Agreements.

Additional and general rules for a specific casino game(s) may be found in the information section of that specific casino game(s). Casino games are additionally subject to all other terms and conditions contained in this agreement.

Please note that these Terms of Service shall prevail in the event of any conflict between these Terms of Service and any of the game rules or other documents referred to in these Terms of Service.

Your attention is drawn to Our Privacy Policy which describes how We deal with and protect Your personal information. By accepting these Terms of Service, You are also acknowledging and accepting the Privacy Policy. In the event of any conflict between the Agreements and the Privacy Policy, the Privacy Policy shall control.

1. APPLICABILITY OF AGREEMENTS. By using the Services and/or by acknowledging that You have read these Agreements when You register to join and/or by clicking on the 'Submit' or 'I Agree' button when You install any of the software relating to the Services provided via the Platforms or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 19 and Section 20 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, We will start providing You with the benefit of the Services immediately. As a consequence of this, if You accept these Agreements when registering for the Services, You will not be able to cancel Your registration later, although You can terminate these Agreements and close Your Account in accordance with Section 20 below.

2. LEGALITIES OF USE

2.1 You may only use the Services if You are 21 years of age or over and it is legal for You to do so according to the laws of Michigan. You confirm that You are not accessing the Services from a state or foreign jurisdiction outside of Michigan at the time of placing a casino bet or participating in a game. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Services. You acknowledge that underage gambling is illegal, and that it is a criminal offense to allow a person who is under the age of 21 to participate in Internet or mobile wagering on Casino Games. Any use of the Services is at Your sole option, discretion and risk. By using the Services, You acknowledge that You do not find the Services to be offensive, objectionable, unfair, or indecent in any way.

2.2 Federal Law prohibits and restricts wagering on the Internet (including, but not limited to, such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (‘The Wire Act’) and 31 U.S.C. §§ 5361 through 5367 (‘UIGEA)). It is a Federal offense for persons physically located outside of Michigan to engage in Internet wagering through a Michigan casino.

3. ACCOUNT/REGISTRATION

3.1 To use the Services, You will first need to register for an account with Us. You may access any of the Services from Your Account (as defined below). You are prohibited from allowing any other person to access or use Your Account.

3.2 You can open an account with Us by choosing a unique account name and password and entering other information that We ask for on Our registration form such as (but not limited to) Your first and last name, social security number, physical address, email, gender, birth date and telephone number (an 'Account').

3.3 You shall ensure that the details provided at registration are accurate and kept up to date. You can change the details You provide at registration at any time by contacting Customer Support. Please see Our Privacy Policy for further details regarding what information we collect, and how that information is used, shared and stored. Alternatively, You can contact Us for further information.

3.4 There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in U.S. dollars and shall not bear interest and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder.

3.5 Use of certain Services may require You to be a member of the Rewards Program established by Us or our affiliate and such membership may impact Your ability to access, claim and/or use certain benefits associated with the Services. Your participation in Our Rewards Program is subject to the program’s terms and conditions and to the terms of The Company privacy policy available at available at HorseshoeOnlineCasino.com or other locations where it is posted.

3.6 To place a casino bet, You will be required to have a balance in Your Account by any of the following methods : (i) a deposit account; (ii) a credit or debit card, which has been registered and verified pursuant to the requirements of the issuer; (iii); a reloadable prepaid card, which has been verified as being issued to You and is non- transferable; (iv) winnings during a gaming session; (v) adjustments made by the licensee with documented notification to You; (vi) any other means approved by the Michigan Gaming Control Board.

Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us. For further details of current deposit and cash out options and fees, please see Cashier, contact Us at Caesars Web Form or at (855) 605-6945 or access Your account.

Except for such lower limits as may be set forth in the specific terms applicable to certain products, You agree that You may not engage in transactions amounting to more than

$10,000 per day (taking into account both deposits and withdrawals from Your account), which applies to both electronic transfers and transfers conducted through the cage in person. In the event that You violate this provision, We may suspend or terminate Your account (in Our sole and absolute discretion) and may refund or refuse to refund any monies contained in Your account in Our sole and absolute discretion.

3.7 You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made. When using credit/debit card to make a deposit, We may elect not to accept any withdrawal request within fourteen (14) days after the deposit. You will not be able to withdraw bonus wagers as per Section 9 of these Terms of Service.

3.8 To use certain Services, You may first need to download and install software as provided on the relevant Platform.

3.9 Account statements are available to You, which detail Your account activity.

4. IDENTITIFICATION AND YOUR ACCOUNT. The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies into Your Account. To verify Your identity, We reserve the right to request satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used), a photograph or picture of You holding up your valid passport/identity card and satisfactory proof of address (including but not limited to a recent utility bill or bank statement) at any time. You consent to have Your age and identity verified by Us, and You acknowledge verifications associated with Internet or mobile gaming may result in a negative impact on Your credit report. You may not hold more than one (1) Account in connection with Your use of any Platform. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud Us, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name or password, please contact Us for a replacement.

5. PERSONS PROHIBITED FROM ESTABLISHING AN ACCOUNT. The following persons (each an 'Unauthorized Person') are not permitted to establish an Internet or mobile gaming account, or to use directly or indirectly any of the Services other than as required in the course of their employment: (i) any person prohibited from gaming pursuant to applicable Michigan law and regulations, including but not limited to those casino key employees and casino employees prohibited from wagering in any casino, sports pool or simulcasting facility in the State, (ii) an employee of a supplier or vendor of The Company or Our affiliates (The Company and its affiliates are collectively referred to as the ‘Group’), (iii) any individuals who have been banned from gaming activities at any Company location, subsidiary or affiliate, or who have been prohibited from gaming pursuant to any applicable laws, including individuals who have been “self-limited” or listed on any self-exclusion, disassociated persons, or similar list in Michigan or any state, (iv) “prohibited persons” that are government officials or residents of certain embargoed countries and/or whose names are included on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List or successor or similar lists, and (v) persons who are under the age of 21. You may not attempt to create an Account if you are an Unauthorized Person or assist other Unauthorized Persons to use the Services.

6. USE OF THE SERVICES

6.1 In the interests of ensuring fairness, We may take any measures as we deem appropriate in order to create a fair and balanced online environment.

6.2 We reserve the right to suspend, modify, remove and/or add to any of the Services (collectively, a ‘Change’) in Our sole discretion with immediate effect and without notice, so long as such Change does not affect pending play on the Services. We will not be liable for any such action.

6.3 We forbid the use of all unfair practices when using the Services. We do this to protect Our customers and the integrity of the Services. Please read Our Unfair Advantage Policy which is incorporated in these Agreements for further details and Our Anti-Cheating Policy at section 34.3. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per Section 19 of these Terms of Service.

6.4 We forbid the posting of any prohibited Third-Party Content (as that term is hereinafter defined) on Our Platforms. Please read Our Third-Party Content Policy which is incorporated in these Agreements for further details.

6.5 We reserve the right to suspend Your use of certain of the Services, Platforms, games or any wagers on our Platforms from time to time for any reason or no reason.

6.6 No communications or information published on the Services is intended to constitute legal or tax advice and we accept no liability for any reliance on such content.

6.7 For the purpose of any reference to time in connection with Your use of the Services, We use the Eastern Time Zone unless otherwise specified.

6.8 Your use of the Services (including, for the avoidance of doubt, any intellectual property and/ or services We may license from third parties from time to time which forms part of the Services) is for Your personal, entertainment use on a single computer only. You may not use the Services, or any intellectual property contained therein for any commercial purpose.

6.9 By accessing our Platforms, or using, or attempting to use, our Software or the Services, You represent and warrant to Us that: (i) you are 21 years of age or older; (ii) you are a legal resident of the United States, (iii) you are physically located in the state of Michigan while wagering; (iv) all details provided by You to Us to setup Your Account or otherwise participate in the Services are true, current, correct and complete; and (v) You consent to the monitoring and recording by Us and/or the Gaming Control Board of any wagering communications and geographic location information.

6.10 In order to use the Michigan wagering feature of the Services, you must be physically located in the State of Michigan at the time of use. We may, at any time before or after you begin using the Services, require you to verify your identity, age, or physical location in person at a participating location or through other means, and we may terminate your access to the Services if you fail to do so.

7. COPYRIGHT AND TRADEMARKS. The terms William Hill, Caesars or Caesars Rewards Club, and any other marks used by Us are the trademarks, service marks and/or trade names of the Group, one of its subsidiaries or associated companies, and/or its licensors. Further, all other material used by Us, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by Us, the Group, one of its subsidiaries or associated group companies, and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group's written permission.

8. ELECTRONIC PAYMENT SERVICE PROVIDERS. In order to use the Services, You will be required to send money to and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorize Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on Our Platforms. You irrevocably authorize Us to provide ESPs with Your personal and financial information for the sole purpose of processing a deposit or withdrawal transaction. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's terms and conditions, then these Agreements shall prevail.

In the event We use such ESPs and/or financial institutions to process payments made by and to You, or otherwise accept Your use of any particular payment method, in connection with Your use of the Services, We shall have no responsibility for the acts or omissions of the third party providing such payment processing or payment method prior to Our receipt of funds or after We initiate a transfer of funds (as applicable). You agree that You shall look exclusively to the ESP or financial institution in the event of any payment processing or other payment method related disputes and not to Us. If you would like to request information regarding the ESPs used by Us, contact Us at Caesars Web Form or at (855) 605-6945.

9. BONUSES

We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)'). Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. In the event that the Standard Promotional Terms and Conditions and the Official Rules of any promotion conflict, the Official Rules of that promotion will take precedent. Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions. Wagering on the following games (if the game is available on this service) will not count towards the clearing of the wagering requirements for any Bonuses: 21 + 3 Progressive Blackjack, 3 Lucky Minecarts, 5 Treasures Jackpot Festival, 88 Fortunes Jackpot Festival, Almighty Buffalo Megaways (L), Apollo Pays, Arthur Pendragon, Blocks, Blood Suckers, Boomtown Gold Mine, Boxes, Candy Mine, Cleopatra Mines, Coin Combo Explosion Jackpot Festival, Coins, Colors, Cornelius, Craps (Play'n Go), Crashout Maverick, Crazy Digginz Its All Mine, Dyn-a-Miners, Fire Blaze Golden: Amazing Factory, Fire Blaze Golden: Buccaneer Bells (MI), Fire Blaze Golden: Buccaneer Bells (NJ), Fire Blaze Golden: Buccaneer Bells (PA), Fire Blaze: Adventure Trail, Fire Blaze: Adventure Trail (PA), Fire Blaze: Blue Wizard, Fire Blaze: Blue Wizard, Fire Blaze: Blue Wizard Megaways, Fire Blaze: Fire Fighter (MI/PA/NJ), Fire Blaze: Fire Fighter (ON), Fire Blaze: Golden Macaque, Fire Blaze: Golden Macaque (PA), Fire Blaze: Green Wizard, Fire Blaze: Red Wizard (MI/NJ/ON), Fire Blaze: Red Wizard (PA), Fire Blaze: Sky Queen Megaways, Fire Blaze: Toltec Blocks, Fire Blaze: Tundra Wolf (MI/NJ), Fire Blaze: Tundra Wolf (PA), First Person Craps (MI), First Person Craps (NJ), First Person Craps (Ontario & WV), First Person Craps (PA), First Person Stock Market, FlyX, FlyX Cash Booster, Fortune Rangers, Fruit Shop (PA), Ghost Busters Plus, Go Craps, Gold Gold Gold Miner's Way, Golden, Gorilla Go Wild, Great Aztec Mines, Gus's Gold Minecart Mayhem, Gus's Gold: Mines, Hercules High and Mighty, Hi-Lo, Icy Wilds, Icy Wilds (WV), Imperial Riches, Lines, Live Dealer Craps (MI), Live Dealer Craps (NJ), Live Dealer Craps (Ontario), Live Dealer Craps (PA), Live Dealer Stock Market, Lucky Fish Finder, Medusa Megaways, Mega Collect 'Em: Queen of the Pyramids, Mega Collect 'Em: Silent Samurai, Mega Fire Blaze Roulette (MI), Mega Fire Blaze: 3 Wizards, Mega Fire Blaze: Big Circus! (MI/ON), Mega Fire Blaze: Big Circus! (NJ), Mega Fire Blaze: Big Circus! (PA), Mega Fire Blaze: Dwarves and Goblins (ON), Mega Fire Blaze: Dwarves and Goblins (US), Mega Fire Blaze: Emperor of Rome, Mega Fire Blaze: Khonsu God of Moon, Mega Fire Blaze: Khonsu God of Moon (ON), Mega Fire Blaze: Lucky Bass, Mega Fire Blaze: Piggies and the Bank (ON), Mega Fire Blaze: Piggies and the Bank (US), Mega Fire Blaze: Plinko, Mega Fire Blaze: Rocky, Mega Fire Blaze: Wild Pistolero (ON), Mega Fire Blaze: Wild Pistolero (US), Mega Jackpots Cleopatra, Mega Jackpots Cleopatra (MI), Mega Jackpots Elephant King, Mega Jackpots Golden Goddess (MI), Mega Jackpots Golden Goddess (NJ), Mega Jackpots Ocean Belles, Mega Jackpots Siberian Storm, Mega Jackpots Wheel of Fortune On Air, Mega Jackpots Wheel of Fortune On Air (MI), Mega Jackpots Wolf Run, Mega Jackpots Wolf Run (MI), Mine Blast, Mine Blown, Mine Blown (PA), Mine Field, Mines, Mines (Games Global), Mines (NJ), Mining Loaded Pots, Mining Pots of Gold, Mining Rush, Minting It! Hold and Win, Monopoly Megaways (L), Motorhead Video Slot, Munition Mine, Mystery Mine, Narcos, Ozzy Osbourne Video Slots, Plinball, Plinko, Plinko Go, Plinko+, Prize Miner Gold, Prize Miner Gold (L), Prize Miner Gold Megaways, Prize Miner Gold Megaways (L), Quick Hit Ultra Pays Eagles Peak, Reel Rush, Scarab, Scarab Link, Secrets of Atlantis, Spinata Grande, Starburst XXXtreme, Starburst XXXTreme (Ontario), Starmania, Sweet Gold O’ Mine, The Wolf's Bane, Treasure Mine, Twenty-One, Twin Spin, Victorious, Wagon Willie's Gold Mine, Wheel, Wheel of Fortune Triple Gold Gold Spin (Link), Wheel of Fortune Triple Red Hot 7s Gold Spin (Link), Wild Bazaar, Wild Mining XXXtreme (ON), Wild Mining XXXtreme (US), Wild Play Superbet, Wild Wild West, Zeus's Thunderbolt Plinko, all Fire Blaze and all Mega Fire Blaze slot games. The games on this list are subject to change at any time. In addition to the above games, any Welcome Offer also excludes the use of bonus funds on: All variations of Craps, Roulette, Baccarat and Sic Bo. Also Excluded from the Welcome Offer are the following slot games: Black Horse Deluxe, 88 Drums Power Bet, Bankrush Bonanza Power Bet, Da Vinci Deluxe Ways Power Bet, Da Vinci Power Bet, Dangerous Beauty Poker Bet, Eagles' Flight Power Bet, Golden Knight Infinity Power Bet, Green Machine Racking Up Riches 2 Power Bet, Kiss of the Rose Power Bet, Majestic Cats Deluxe Ways Power Bet, Money Mayham Power Bet, Mountain of Zeus Power Bet, Mr. Pigg E. Bank, Platinum Goddess Power Bet, The Amulet and the Charm: Power Bet, and The Green Machine Deluxe Power Bet, Ticket to Wild, Gods Of Troy, Stallion Kingdom, 5 Families, Red Silk, Buildin Bucks, Trojan Kingdom, Rabbit Fields, Golden Fields, Crystal Hall, 12 Coins: Grand Platinum Edition, Sizzlin Stacks, Cash Volt, Bankin Bacon Jackpot Royale, Buffalo Collector, Magnificent Power Apollo, Hot Dog Heist, Diamond Blitz, Da Vinci Ways, Cosmic Jewels, Golden Egg Invaders, Gates of Babylon, Wild West Bandits, Mighty Medusa, Lava Fortunes Hold N Spin, Wilderland, Golden Egg Invaders, Rabbit Fields, Ticket to Wild, Fire Blaze: Blue Wizard, Golden Fields, Majestic Sea 2, Fire Blaze: Red Wizard (MI/NJ/ON), Trojan Kingdom, Wild West Bandits, Mega Fire Blaze: Khonsu God of Moon, Mega Fire Blaze: Emperor of Rome, Bohemian Bazaar, Fire Blaze Golden: Amazing Factory, Fire Blaze: Golden Macaque, Mega Fire Blaze: Wild Pistolero (US), Vikings: The Saga of Fernir, Crab Trap, Mega Fire Blaze: Big Circus! (NJ), Stallion Kingdom, Hotline, Buffalo Collector (PA/NJ), Sizzlin' Stacks, Taco Fury XXXtreme, Fire Blaze: Adventure Trail, Fire Blaze: Fire Fighter (MI/PA/NJ), 12 Coins: Grand Platinum Edition (NJ), Strolling Staxx: Cubic Fruits, Buster's Bones, Rome: The Golden Age, Gorilla Kingdom, Da Vinci Ways, Mega Fire Blaze: Piggies and the Bank (US), Wild Hot Chilli Reels, Amazon Kingdom, Fire Blaze: Tundra Wolf (MI/NJ), Rich Wilde and the Book of Dead, Kings of Slots, Hotline 2, Mega Fire Blaze: Dwarves and Goblins (US), Buffalo Collector (MI/ON/WV),Fire Blaze Golden: Buccaneer Bells (NJ), Tsai Shen's Gift, Strolling Staxx: Cubic Fruits (MI), 15 Coins Grand Platinum Edition, Arcade Bomb, 9 Coins 1000 Edition, American Burger Bounty, 5 Families, Pearls Pearls Pearls (MI/NJ/ON), Big Piggy Bank, London Tube, Jack Hammer 3: Diamond Affair (US), Great Bear, Fire Blaze: Sky Queen Megaways, Lost Relics, Bankers & Cash, 12 Bells, Sweet Bonanza 1000, Nugget Frenzy, Wilderland, Treasures of Kilauea, Gods vs Diamond, Queenie, Duo Fu Duo Cai Grand Dragons, Crush Dynasty, Sugar Rush, Mega Fire Blaze: Khonsu God of Moon (ON), Fire Blaze: Toltec Blocks, Fire Blaze: Fire Fighter (ON), Dragons Rhythm Link n Win (NJ/PA), Fire Blaze: Green Wizard, Mega Fire Blaze: Piggies and the Bank (ON), Mega Fire Blaze: Big Circus! (MI/ON),Mega Fire Blaze: Wild Pistolero (ON), Fire Blaze: Golden Macaque (PA), Mega Fire Blaze: Lucky Bass, Dr. Jekyll Goes Wild, Mega Fire Blaze: 3 Wizards, Fire Blaze: Tundra Wolf (PA), Mega Fire Blaze: Dwarves and Goblins (ON), Mega Fire Blaze: Big Circus! (PA), Fire Blaze: Blue Wizard (PA), Fire Blaze Golden: Buccaneer Bells (MI), Fire Blaze Golden: Buccaneer Bells (PA), Fire Blaze: Red Wizard (PA), Fire Blaze: Adventure Trail (PA), Mega Fire Blaze: Plinko 

10. CASH OUTS

10.1 Your account balance is the amount of real money held in Your Account (if any), plus any winnings and/or minus any losses accrued from using the Services, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), or any sums which are otherwise deductible or forfeited under these Agreements ('Account Balance').

10.2 Acceptance of a cash out request is subject to any deposit method restrictions, bonus restrictions, betting volume and/or Security Reviews (see Section 18 below) and any other terms of these Agreements. All amounts You withdraw are subject to the transaction limits and any processing fees for deposits and withdrawal methods that We notify You of before cashing out. For further details of current deposit and cash out options and fees please see Cashier, contact Us at Caesars Web Form at or at (855) 605-6945 or access Your account.

10.3 We may report and withhold any amount from Your winnings in order to comply with any applicable law. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which You withdraw shall be made by check, wire, credit card and/or any other manner which We select in Our sole discretion, although We will try to accommodate Your preferences as indicated by You.

10.4 Payments will be made as soon as reasonably possible (subject to up to 72 hours internal processing time), although there may be delays due to any Security Review (see Section 18 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements. Under penalties of perjury, You declare that, to the best of Your knowledge and belief, the name, address, and Social Security Number that You have furnished correctly identify You as the recipient of any payments from winnings, and that no other person is entitled to any part of these payments. Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. Your use

of the Services, and therefore your acceptance of these terms and conditions, acknowledges that we will make a Form W-2G or Form 1099-Misc, as applicable, available for your reporting purposes and you are responsible for regulatory reporting obligations on any winnings or prizes subject to applicable laws. You also acknowledge that we are required to report certain payments paid to you in accordance with IRS regulations. As such, You permit Your acceptance of these Agreements to serve as an electronic signature and to suffice any acceptance and signature on any tax documents incurred as a result of Your use of the Services.

11. INACTIVE AND DORMANT ACCOUNTS

11.1 If You do not access Your Account by 'logging on' to Your Account using Your Account name and password and either (i) place a cash wager or bet via the Services, or (ii) make a deposit as applicable, for any consecutive period of 120 days, then after those 120 days (the 'Grace Period') Your Account (and any related account with any ESP) will be deemed 'Inactive'.

11.2 If Your Account is Inactive for a period of one year, Your Account is considered a Dormant Account by the Michigan Gaming Control Board and any funds remaining in Your Account are subject to forfeiture by the State of Michigan pursuant to applicable law. Logging into your account and making a real money wager or making a deposit or withdrawal are considered transactions and will make Your Account Active.

12. THIRD-PARTY CONTENT

12.1 Abusive or offensive language will not be tolerated on Our social media sites, chat boards, or otherwise by You on the Platforms, Services, or with Group staff. In addition, You are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group's operation in any media or forum.

12.2 In accordance with the terms of Our Third Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials ('Third Party Content') posted by You on the Platforms which in Our sole opinion breaches the terms of these Agreements.

12.3 Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Services and/or such other action as may be reasonably required by Us to ensure compliance.

13. PROTECTION OF ACCOUNT NAME AND PASSWORD. The Account name and password selected when You register for an Account should not be disclosed to any third party. You are solely responsible for the security of Your Account name and password, and all activities that occur under Your Account name and password.

You agree to keep Your Account name and password secret and confidential and not to allow anyone else to use it. As an authorized player, You are prohibited from allowing any other person access to or use of Your interactive online account. Every person who identifies themselves by entering a correct username and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. In no event will We be liable for any loss You suffer as a result of any unauthorized use or misuse of Your login details. We shall not be required to maintain Account names or passwords. If You have lost Your Account name, username or password, please contact Us for a replacement. If You misplace, forget, or lose Your Account name, username or password as a result of anything other than Our error, We shall not be liable.

14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS. We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Services in any way, including but not limited to wagering manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of an event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honored by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We prohibit the use of betting techniques or activity that we deem, in our sole discretion, to circumvent or be intended to circumvent our house edge or table limits, or that are in violation of our Standard Promotion Terms and Conditions. This includes but is not limited to, manipulation of the game software, card counting, systems of progressive betting or other irregular play. Irregular play includes but is not limited to making even money bets on opposing sides of any casino game and/or making wagers that include 70% or more of all possible outcomes for that game. In the event a patron exhibits betting patterns we, in our sole discretion, determine to be regular, we may take steps including but not limited to restricting wagering activity, reporting that patron’s betting activity to the Michigan Gaming Control Board, blocking that patron’s account, and/or retaining any funds related to that patron’s irregular play.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Rewards gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Services and/or the Platforms in any way.

In the interests of data protection, security and avoidance of fraud We do not permit use of any communication channels included within the Services and/or the Platforms to offer or promote any offers, products and services (whether Yours or a third party's). You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or services.

15. LIMITED LICENSE. We hereby grant You the limited, non-exclusive, non-transferable, non-sublicensable right to install and use the software We make available from the Platforms used to provide the Services (the 'Software') and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with this Agreement. The Software is the valuable intellectual property of the Group and/or its associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. You must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise; (b) sell, assign, sublicense, transfer, distribute, lease or grant a security interest in the Software; (c) make the Software available to any third party through a computer network or otherwise; (d) export the Software to any country (whether by physical or electronic means); or (e) use the Software in a manner prohibited by applicable laws, regulations and/or this Agreement (together the ‘Prohibited Activities’).

You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any Prohibited Activities. You shall notify Us immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide Us with reasonable assistance with any investigations it may conduct in light of the information provided by You in this respect.

16. GEOLOCATION SERVICES

16.1 Real-money gaming on the Platforms is restricted by the Michigan Gaming Control Board to users who are physically located within the state of Michigan. To confirm Your desktop/laptop location, we use a third-party method using IP address and WIFI signal. If one of the two is not confirmed, You will not be allowed to use the Services. To confirm Your mobile device location, we use a third-party method using carrier cell tower and WIFI signal. If your mobile device location is not confirmed, You will not be allowed to use the Services. We cannot guarantee that your device will be able to successfully use the location Services. If we or our third-party providers are unable to precisely track your location for any reason, you may be prevented from accessing or using the Services. We are not liable for your inability to access or use the Services.

16.2 By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the Michigan Gaming Control Board of any wagering communications and geographic location information for the purpose of determining compliance with the Act.

16.3 We will handle all information collected through the location Services in accordance with our Privacy Policy. If You have any questions or concerns regarding the location Services, You may contact Us at Caesars Web Form at or at (855) 605-6945.

17. ERRORS. You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any casino bet or wager You have placed. In the event of such error or any system failure (a divergence from the normal functioning of the logic for whatever reason) that results in an error in any odds calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets on casino games that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 19 (Forfeiture & Account Closure) of these Terms of Service.

18. SECURITY REVIEW. To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Services, including but not limited to Your compliance with these Agreements and the policies of the Group and Your financial transactions carried out via the Services for potential breach of these Agreements and of applicable law (a 'Security Review'). As such, You authorize Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.

19. FORFEITURE & ACCOUNT CLOSURE

19.1 WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (AS THAT TERM IS DEFINED AT CLAUSE 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE SERVICES, ANY SERVICES THAT SHARE THE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

19.1.1 You are in material breach of any of these Agreements;

19.1.2 We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);

19.1.3 We become aware that You have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;

19.1.4 You have 'charged back' or denied any of the purchases or deposits that You made to Your Account;

19.1.5 You become bankrupt or analogous proceedings occur anywhere in the world; or

19.1.6 Upon instruction of the appropriate law enforcement agency or regulatory body.

20. TERMINATION

20.1 You are entitled to close Your Account and terminate these Agreements for any reason or no reason on seven (7) days’ notice to Us by withdrawing the entire balance from Your Account and sending a letter or email or telephoning Us using the details at 'contact Us'. We will respond within a reasonable time provided that You continue to assume responsibility for all activity on Your Account until such closure has been affected by Us.

20.2 We take Responsible Gaming seriously. If You would like to close Your Account for responsible gaming reasons please visit the Michigan Gaming Control Board’s Michigan’s Disassociated Persons List at https://www.michigan.gov/mgcb/

20.3 Without limitation to section 19, We are entitled to terminate these Agreements on seven (7) days’ notice (or attempted notice) to You at the email address You have provided to Us. In the event of termination by Us, We shall give notice of the termination to You via email and, other than where termination is pursuant to section 19, as soon as reasonably practicable refund the balance of Your Account. Where We have terminated pursuant to section 19, any payouts, bonuses and winnings in Your Account are non- refundable and deemed forfeited.

20.4 Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.

20.5 The following Sections of these Terms of Service shall survive any termination of these Agreements by either party: 2, 7, 8, 14, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 29, 30, 31, and 32, along with all options, rights and covenants contained herein that are intended to survive will survive the expiration or termination of these Agreements, as well as any other Sections which are required for the purposes of interpretation.

21. COMPENSATION

YOU AGREE THAT YOU WILL ONLY USE THE SERVICES IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE ATTORNEYS’ FEES) WHICH WE (OR ANY MEMBER OF OUR GROUP) INCUR ARISING FROM ANY BREACH BY YOU OF THESE AGREEMENTS.

22. SELF-EXCLUSION

22.1 You may suspend Your Account for a period of time as chosen by You, provided the suspended Account does not remain inactive for a period of one year which would result in Your Account being a Dormant Account and any funds remaining in your Account are subject to forfeiture by the State of Michigan.

22.2 You may set daily limits or have Your name placed on the Internet self-exclusion list by submitting a request for self-exclusion. The minimum time-out period is 72 hours.

22.3 If You request placement on the Disassociated Persons List, You will need to contact the MGCB Detroit Office at (313) 456-4100 to schedule an appointment to complete the application process in our Detroit or Lansing office. The applicant can be found at https://www.michigan.gov/mgcb .

22.4 If You have elected to use any of the self-exclusion tools in connection with any of the Platforms provided by any Group company from time to time, You acknowledge and agree that You are not permitted to open or use an Account with any other Group company ('Additional Group Account') during the self-exclusion period You have selected.

23. LIMITATIONS AND EXCLUSIONS

23.1 WE PROVIDE THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE SERVICES AND THE SOFTWARE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT THE SITE WILL BE WITHOUT ERROR OR INVULNERABLE TO VIRUSES, WORMS, OR OTHER HARMFUL SOFTWARE OR HARDWARE. YOU HEREBY ACKNOWLEDGE THAT THE SITE MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, WITHOUT LIMITATION, PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF THE SITE, TELECOMMUNICATIONS INFRASTRUCTURE, OR DISRUPTION, AND THEREFORE WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING SITE USE AND/OR AVAILABILITY, ACCESSIBILITY, SECURITY OR PERFORMANCE CAUSED BY SUCH FACTORS.

23.2 YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE SERVICES FROM THE PLATFORMS AND USE OF THE SERVICES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE SERVICES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. WE SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, ERRORS AS DESCRIBED IN SECTION 17, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE. FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE SERVICES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS. MALFUNCTION VOIDS ALL PAYS.

23.3 THE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OR ANY THIRD PARTY’S USE OF THE SOFTWARE OR THE SERVICES, WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF USE DAMAGES, ARISING OUT OF OR RELATING TO USE OF OR INABILITY TO USE THE SOFTWARE OR THE SERVICES, DAMAGE FOR, BUSINESS LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS (INCLUDING LOSS OF OR FAILURE TO RECEIVE ANTICIPATED WINNINGS), REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY OR CONSEQUENTIAL LOSS (EVEN WHERE WE HAVE BEEN NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE) ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES.

23.4 THE GROUP SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, ESP, PAYMENT PROCESSOR, FINANCIAL INSTITUTION OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITE, TO RECEIVE FUNDS FROM US OR YOUR ONLINE GAMING ACCOUNT, OR PROVIDE PAYMENT PROCESSING OR OTHER SERVICES.

23.5 THE PATRON AGREES NOT TO USE ANY FORM OF BOTS OR ARTIFICIAL INTELLIGENCE (AI) PATRONS DURING ONLINE SESSIONS.

23.6 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THE GROUP OR THROUGH OR FROM THE WEBSITE OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

23.7 NEITHER WE NOR OUR GROUP SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MODIFICATION TO, SUSPENSION OF OR DISCONTINUANCE OF THE SOFTWARE OR THE SERVICES.

23.8 NEITHER WE NOR OUR GROUP SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS RELATING TO PAYMENT PROCESSING BY A THIRD-PARTY ESP OR FINANCIAL INSTITUTION.

23.9 NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

24. INDEMNIFICATION. You agree to indemnify, defend and hold Us, Our Group, and Our and their respective directors, officers, employees, agents, and other partners harmless from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Software or the Services, your connection to the Platforms or the Services, your violation of the Agreements, or your infringement of any intellectual property or other right of any other person or entity.

25. NO ARRANGEMENTS FOR PROHIBITED PERSONS/EXCLUDED PERSONS. You acknowledge that We are a United States company and operate in a licensed Michigan gaming establishment. As such, We are: (i) prohibited from providing services to certain “prohibited persons” pursuant to applicable law, regulations or that are government officials or residents of certain embargoed countries, or terrorists or drug traffickers whose names are published on lists maintained by the United States Department of Treasury and (ii) must exclude or eject any "excluded persons" that are listed on the "exclusion list." You agree to use all reasonable efforts not to arrange for any of these prohibited persons or excluded persons to use the Services or the Software.

26. NO REPRODUCTION OR RESALE. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Platforms, the Software or the Services, use of the Platforms, the Software or the Services, or access to the Platforms, the Software or the Services.

27. THIRD PARTY WEBSITES. Although We hope that you will find the material on the Platforms informative, the material and links to third-party websites and resources that may be included on the Platforms are provided for informational purposes only. Providing links to these sites by Us should not be interpreted as endorsement or approval by Us of the organizations sponsoring these sites or their products or services. We make no representations or warranties, express or implied, with respect to the information provided on this Platforms or any third-party website which may be accessed by a link from the Platforms, including any representations or warranties as to accuracy or completeness. Because We have no control over third-party websites and resources, You acknowledge and agree that We are not responsible for the information and contents of such third- party websites and do not endorse and are not responsible or liable for any content, statements, representations, advertising, products, services or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused in connection with Your use or reliance on any such content, information, goods, or services available on or through any such site or resource.

28. NOTICES/COMPLAINTS. If You have any complaints, claims or disputes with regard to any alleged winnings, alleged losses or the award or distribution of payouts or any other item or items in a promotion or similar activity or event, or the manner in which a wager, promotion or similar activity or event is conducted regarding the Services, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to Caesars Web Form. You may also submit notices to Us in writing to: Customer Service, 6325 S. Rainbow Blvd, #100, Las Vegas, NV 89118, USA. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. You can notify us of any changes to this address through the 'Change Email' facility in Our software. It is Your responsibility to give Us notice and to check Your email account for emails from Us.

To the extent that You are not satisfied with Our response You may contact the Michigan Gaming Control Board at https://www.michigan.gov/mgcb .

29. GOVERNING LAW. These Agreements shall be governed by and construed in accordance with the laws of New Jersey. You irrevocably agree to submit to the exclusive jurisdiction of the courts of New Jersey for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.

30. ARBITRATION AGREEMENT. Excluding those disputes identified in Section 28 above and internet gaming disputes which are subject to Michigan Gaming Control Board’s compliant process set forth in Rule 641 (for internet gaming) (i.e., any dispute, claim or controversy relating to an individual’s alleged winnings, alleged losses or the award or distribution of cash, prizes, benefits, tickets or any other item or items in a game, tournament, contest, drawing, promotion or similar activity or event, or the manner in which a game, tournament, contest, drawing, promotion or similar activity or event is conducted), any claims or controversy arising out of or relating to the Agreements, including the determination of the scope or applicability of the Agreements and Our use of electronic services providers, shall be determined by arbitration in the State of Michigan before a single neutral arbitrator. The arbitration shall be administered by AAA pursuant to its Consumer Arbitration Rules. Any appeal shall be heard and decided by a panel of three neutral arbitrators. All arbitrators shall be retired judges or justices of any Michigan state or federal court, and shall in their substantive rulings (as opposed to procedural or discovery-related rulings that are otherwise governed by the AAA Consumer Arbitration Rules), apply the laws of the State of Michigan without giving effect to any choice or conflict of law provision or rules that would cause the application of the laws of any jurisdiction other than the State of Michigan. The award of the arbitrator(s) shall be binding and final on all parties. Judgment on the award rendered may be entered in any court having jurisdiction. The prevailing party shall be entitled to reasonable attorneys’ fees and expenses. The arbitrators may not award any incidental, indirect, special, or consequential damages, including, but not limited to, damages for lost profits. Except for the Batch Arbitration provision and class action waiver below, if any part of the Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms. No waiver of any breach or default of the Agreements shall be deemed to be a waiver of any preceding or subsequent breach or default.

The parties agree that this Agreement excludes the application of the United Nations Convention on Contracts for the International Sale of Goods, if otherwise applicable. Additionally, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to these Agreements and the use of the Services must be commenced within one (1) year after such claim or cause arose or you waive such claim or cause of action, including the ability to arbitrate the matter. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

NO CLASS ACTIONS – YOU MAY ONLY RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE OF A CLASS ACTION.

You have the right to opt out and not be bound by this arbitration agreement by emailing us your decision to opt out at arbitrationoptout@caesars.com. The notice must be sent within thirty (30) days of your first use of the Services or the availability of this opt-out, whichever is later.

Batch Arbitration.  Notwithstanding any provision to the contrary in the foregoing or in the applicable AAA rules, the parties agree that, in the event there are twenty-five (25) or more individual arbitration demands filed within a ninety (90) day period relating to the same or similar facts and asserting the same or similar claims for relief, the following rules shall apply:

AAA shall administer the arbitration demands in batches of 100 demands per batch (or as close as possible to 100, where there are fewer than 100 demands to fill a batch).

For each such batch, AAA shall appoint a single arbitrator and resolve the batch as a single consolidated arbitration, with one set of filing, administrative, and arbitrator fees due per batch (with the same fee schedule being applied to the entire batch as would ordinarily apply to a single arbitration).

Batches may be arbitrated concurrently.  Arbitrator decisions made with respect to one batch shall have no precedential effect on subsequently administered batches.

The parties shall cooperate with one another and with AAA to implement this batch arbitration process in good faith, in the interests of minimizing the costs of arbitration.

Any challenge by a party to the applicability, validity or enforceability of this Batch Arbitration provision shall be decided only by a court of competent jurisdiction and not by an arbitrator. In the event that this Batch Arbitration provision is found to be invalid or unenforceable to any extent, or in the event that the AAA declines to implement this Batch Arbitration provision for any reason, this entire Arbitration Agreement shall be of no force and effect.

31. ASSIGNMENT. We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.

32. THIRD PARTY RIGHTS

32.1 Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.

32.2 For the avoidance of doubt, each member of the Group is an intended third-party beneficiary of these Agreements.

33. ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS. You fully understand and agree to be bound by these Agreements and as modified and/or amended by Us from time to time. We may amend these Agreements at any time either by emailing or sending You notification of the new terms and/or by publishing the modified Agreement(s) on the relevant page of the Platforms or any place through which You access the Services. Any such modification will take effect once accepted by You. If any modification is unacceptable to You, Your only recourse is to terminate these Agreements. Your continued use of the Services following notification will be deemed binding acceptance of the modification. For material changes to the Agreements, You will be required to acknowledge acceptance of such changes. For changes deemed non-material and approved by the Michigan Gaming Control Board, an acknowledgment is not required, and your continued access or use of the Services following any amendments to the agreements constitutes your acceptance of the agreements as amended. It is your sole responsibility to review the Agreements and any revisions thereto each time You use the Services.

34. ADDITIONAL TERMS FOR USE OF SERVICES

34.1 The following additional terms apply to Your use of the Services. Please note that in the event of any conflict between this Section 34 and the remaining Sections of these Terms of Service, the remaining Sections of these Terms of Service shall prevail.

34.2 Rules and Procedures of the Services You must use the Services in accordance with the generally accepted rules set out in the How to Play section and the procedures relevant to the Services. You are using those specifically set out in the online site, including but not limited to the Promotions section, the How to Play section, any additional Casino Game Rules, and any other page that specifically relates to and governs any particular event ('Rules').

34.3 Anti-Cheating Policy We are committed to preventing the use of unfair practices in the Services, including but not limited to player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent- profiling, cheating software, automated computerized software or other equivalent mechanism, or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. Please see Our Unfair Advantage Policy.

34.4 Settlement of Disputes You fully accept and agree that if there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Services, the activity resulting therefrom and the circumstances in which such activity occurred.

PLEASE PRINT THESE TERMS OF SERVICE AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.

If You have any questions, please contact Our Customer Service team at (855) 605-6945 between 5am-3am daily.

Third-Party Content Policy

Third-Party Content Policy

We are committed to ensuring the safety and security of Our Platforms and Our Services for all of Our customers. We have created this Third Party Content Policy to make You aware of the rules surrounding the uploading of Third Party Content (as that term is defined in Our Terms and Conditions of Use) to Our Platforms. Please note that this Third Party Content Policy will be agreed between You and Us and will form part of Your Agreements with Us. We may periodically make changes to this Third Party Content Policy and strongly recommend that You revisit this Third Party Content Policy regularly.

The terms of this Third Party Content Policy are as follows:

1. We do not claim any ownership rights in any Third Party Content (as that term is defined in Our Terms and Conditions of Use and including, without limitation, player images) posted by You on Our Platforms. You agree that You are solely responsible for any Third Party Content posted by You under Your Username.
2. You hereby grant to Us a non-exclusive, royalty-free, worldwide, perpetual license (including the right to sub-license) to use and to make such copies thereof as We deem necessary in order to facilitate the posting and storage of Your Third Party Content on Our Platforms or in connection with any promotions in all media now known or hereinafter developed (the "License"). You agree that this License includes the right for Us to make such Third Party Content available to other companies, organizations or individuals who partner with Us for the syndication, broadcast, distribution or publication of such Third Party Content on other media and services, subject to the Agreements. If you wish to keep any Third Party Content, information, ideas, concepts or inventions private or proprietary, do not post or submit them to the Platforms, Us or Our Group. You agree that in the event We receive any royalties, compensation or other payments associated with exercising the rights granted to Us under the License, You shall not claim any right to any portion of such royalties, compensation or other payments.
3. You warrant to Us that You have full power and authority to grant the license at 2) above and that the Third Party Content posted by You (a) does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy; (b) does not violate any law, statute, ordinance or regulation;(c) is not defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (d) is not obscene or pornographic and does not contain child pornography;(e) does not violate any laws regarding unfair competition, anti-discrimination or false advertising; (f) does not constitute any of the types of prohibited Third Party Content as set out in Section 5 below and (g) does not contain any viruses, trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
4. You hereby agree to indemnify, defend and hold Us, Our Group, and their respective directors, officers, employees, agents, and other partners harmless from and against any claim or demand arising out of Your posting any Third Party Content on any of Our Platforms.
5. You acknowledge that the following constitutes (but is not limited to) prohibited Third Party Content: Third Party Content which:
   1. is offensive, promotes racism, bigotry, hatred or physical harm of any kind against any group or individual or exploits, harasses or advocates harassment of any person;

b. constitutes information that You know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

1. contains nudity, excessive violence, or offensive subject matter or links to any such content;

d. solicits personal information from anyone under twenty-one years of age;

e. contains information that poses or creates a privacy or security risk to any person;

1. contains an unauthorized copy of another person's copyrighted work; and

g. includes a photograph or video of another person that You have posted without that person's consent;

h. contains advertisements, promotions, commercial solicitations, contests or surveys (unless You have Our written consent to do so);

1. contains, transmits or disseminates viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another's computer, the Platforms, the Services, the Software, or any other software, hardware or related equipment.;

j. disrupts or otherwise interferes with the Platforms, the Services, or the networks or servers used by the Company;

1. impersonates any person or entity or misrepresents Your connection or affiliation with a person or entity; or
2. constitutes illegal activity.
3. You acknowledge that all areas that permit you to post Third Party Content are public and not private communications; therefore, any information or content you post may be ready by others. We recommend that you avoid posting or otherwise disseminating any personally identifiable information.
4. We do not endorse or control the Third Party Content and, therefore, We specifically disclaim any liability with regard to Third Party Content and any actions resulting from your submission of Third Party Content to Our Platforms.
5. You acknowledge and agree that We may preserve any Third Party Content and may also disclose Third Party Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Agreements; (iii) respond to claims that any Third Party Content violates the rights of third parties; or (iv) protect the Our and Our Group's rights, property or personal safety, the Platforms, the Services, Our users and the public.

Effective: June 17, 2018, Updated  August 2, 2021

Underage Policy

Protection of Minors

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

American Wagering, Inc.; William Hill Nevada I; William Hill Nevada II; Brandywine Bookmaking, LLC;  WH NV III, LLC; William Hill New Jersey, Inc. (collectively referred to as “The Company” or “we,” “us,” or “our”) d/b/a William Hill and Caesars Sportsbook excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. During registration, your social security number will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID and your utility bill for further verification.

If you know someone under the age of 21 who is registered with us, please contact us immediately at Caesars Web Form.

Effective: July 17, 2018, Updated: August 2, 2021

Unfair Advantage Policy

American Wagering, Inc.; William Hill Nevada I; William Hill Nevada II; Brandywine Bookmaking, LLC;  WH NV III, LLC; William Hill New Jersey, Inc. (collectively referred to as “The Company” or “we,” “us,” or “our”) d/b/a William Hill and Caesars Sportsbook is committed to taking all reasonable measures, and to do so immediately to prevent anything that either diminishes the fun you have playing on the site, or that gives another player an unfair advantage over you.

To this end, we forbid all unfair practices. We do this to protect our customers and the integrity of our systems.

What are unfair practices?

Unfair practices are any practice (including but not limited to the use of BOTs, AI, multiple account use and/or practices conducted in collaboration with other players) carried out by one or more players, with one or more accounts.

1. Multiple Accounts:

One person having multiple accounts, whether in the player’s name or another name, for the sole purpose of playing both accounts at the same time, whether at the same or different tables. In any event, it is not permitted to have more than one account under our General Terms of Service.

2. Collusion:

Two or more players sharing and using their combined knowledge to gain an advantage over other players.

3. Extracting Player Profiles:

Certain companies offer programs specifically created to extract player profiles and then sell them in the form of enormous player databases with the promise that anyone who purchases these programs can use this information to their advantage against other players invisibly gathering information about you and then selling it to others to use when they play against you online.

5. The Use of "BOTS":

Certain companies offer "BOTS" (Internet programs) specifically created to place wagers in place of an actual (human) player, and conceal its use from the others, and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser-user an unfair advantage over other online players not using that program.

How do you distinguish between Forbidden and Permitted categories of programs?

Advantage is not the issue; an unfair advantage is and we see that as deception. And so is invasion of privacy and data theft.

To begin with, our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content. To us, the key indicia that define the class of programs we seek to eliminate from use on the Site are: deception and breach of our customers' privacy.

Nevertheless, what our customers want will always remain the primary influence on what we do about this. So for instance, we have no doubt that anything that compromises the integrity of the wagering offered or that erodes our customers' confidence about whether they will be unfairly disadvantaged while wagering on our site, must be eliminated. And it's there that we direct our efforts. The bottom line is that we will do whatever it takes to ensure that our customers are not deceived and that their privacy is not violated.

Instead, what we're talking about here are programs which: (i) advertise as a key feature that the buyer/user will gain an unfair advantage (quite often they even use the word "cheat") over the other players (in other words, they promise to help a player to cheat); or (ii) their use by the buyer/user is intended to remain concealed from the other players and from the "operator"; or (iii) steal legally protected material (e.g., player identities) that violate applicable laws.

What counter-measures are we taking to prevent the use of BOTS?

Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.

We have identification and detection counter-measures in-place so that we're able to more precisely detect existing BOTS, but more importantly so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.

Once identified, a player using programs in this Forbidden Category will usually be notified. In that notice, we explain what we believe this player is doing and what steps we will take if s/he does not stop doing it immediately. In the most extreme cases we are prepared to suspend their Account and confiscate the funds in that Account without prior notice.

Do the efforts involve "data mining" or other intrusive means to access/read files on my computer as part of these efforts?

To find out more about our general policy with regard to data processing, please see our Privacy Policy.

Where we in our absolute discretion determine an unfair practice has taken place (whether an advantage has been gained or not) the person or persons responsible for that practice will face one or all of the following consequences:

Consequences of Unfair Practices:

We may email the offender(s) and demand the immediate cessation of all unfair practices.

We may suspend the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices.

Ultimately, we reserve the right, in our sole discretion, to terminate the offending account(s) indefinitely and for all funds in the account(s) to be forfeited (see section 6, 19, and 20 of our Terms of Service).

Effective: July 17, 2018, Updated: August 2, 2021