Responsible Gaming

Responsible Gaming - Sports Wagering and iGaming Limit Setting and Self-Exclusion in the State of Pennsylvania Gambling Controls page - what can I do here?

Responsible Gaming - Sports Wagering and iGaming

Pennsylvania Gaming Control Board is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem, Call 1-800-GAMBLER (1-800-426-2537).

Please note, in Pennsylvania, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings.

Rules of Responsible Gambling

The decision to gamble is a personal choice. No one should feel pressure to gamble - from others or themselves. Gambling should not be perceived as essential to having a good time. There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.

Myths about Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

A player’s luck changes the more he gambles.
If a player increases the value of his bets, he will win his money back.
That a player can have a lucky day.
Tracking previous results can help a player forecast the coming results.
If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
That a player can develop a special strategy that will help him win.
Knowing a game well will increase a player’s chances of winning.
It’s not possible to become addicted to something like gambling.
To be a problem gambler a player has to gamble every day.
If a player can afford to gamble then he can’t be a problem gambler.
Only irresponsible people become addicted to gambling.
Problem gambling is easy to recognize.

Risks Associated with Gambling

Gambling can have an impact on a player's life, some of the risks associated with gambling are:

Losing more money than you budget for.
Spending more time gambling than you intend.
Neglecting loved ones.
Declining self-esteem.
Increased stress and anxiety.
Developing a preoccupation with gambling.
Placing increasingly larger bets in order to get a rush.
Gambling to escape or to improve your mood.
Playing to escape from reality.
Heightened states of euphoria which may affect your judgment.

Signs and Symptoms of Gambling Disorders

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

Do you lose time from work due to gambling?
Is gambling making your home life unhappy?
Is gambling affecting your reputation?
Have you ever felt remorse after gambling?
Do you ever gamble to get money to help pay debts or solve other financial difficulties?
Does gambling decrease your ambition or efficiency?
After losing, do you feel you must return as soon as possible to win back your losses?
After a win, do you have a strong urge to continue and win more?
Do you often gamble until your last dollar is gone?
Do you ever borrow to finance your gambling?
Have you ever sold any real estate or personal property to finance gambling?
Are you reluctant to use "gambling money" for normal expenditures?
Does gambling ever make you careless about the welfare of your family?
Do you ever gamble longer than you had planned?
Do you ever gamble to escape worries or trouble?
Have you ever committed or considered committing an illegal act to finance gambling?
Does gambling make you have difficulty sleeping?
Do arguments, disappointments, or frustrations create an urge to gamble?
Do you have an urge to celebrate good fortune with a few hours of gambling?
Have you ever considered self-destructive behavior as a result of your gambling?

Randomness of Play

Click here to learn more

Click on the following links that can provide resources to prevent Underage and Problem Gambling:

Limit Setting and Self-Exclusion in the State of Pennsylvania

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

Self-Exclusion in the State of Pennsylvania

The Pennsylvania Gaming Control Board offers self-exclusion programs to help individuals affected by problem gambling distance themselves from the temptation of gambling. Self-exclusion allows these individuals to voluntarily ban themselves from casinos, internet-based gambling, video gaming terminals, and fantasy sports wagering.

State of Pennsylvania State-Wide Self-Exclusion

Self-exclusion allows a person to request to be excluded from legalized gaming activities within a casino and offsite venues, online, at VGT establishments, or on fantasy contests. Individuals who enroll in self-exclusion are prohibited from collecting any winnings, recovering any losses, or accepting complimentary gifts or services or any other thing of value from a licensee or operator. Further information on PA Self-Exclusion can be found at this site: https://pgcb.pa.gov/SelfExclusion

Caesars Sportsbook Self-Exclusion

In the Commonwealth of Pennsylvania, Caesars Sportsbook customers can self-exclude from further wagering with Caesars Sportsbook for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through the application or by mailing in a Caesars Sportsbook Self-Exclusion form found here.

Caesars Sportsbook Self-Exclusion program will ban the requestor from all Pennsylvania-based Caesars Sportsbooks, as well as the mobile application in Pennsylvania. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron's request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties in the state of Pennsylvania, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

A standardized letter should be sent to The Caesars Sportsbook Responsible Gaming Department indicating one's interest and intent to return to Caesars Sportsbooks.
Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
Consideration of arequest for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital Office of Responsible Gaming 6325 S. Rainbow Boulevard Las Vegas, NV 89118

Or by email: responsiblegaming@caesarssportsbook.com

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com or marketing@williamhill.us or by calling 855 605 6850.

Customers may also write to us at:

Caesars Digital Marketing Department 6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

In Pennsylvania, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.

Gambling Controls page - what can I do here?

Betting should be fun, but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, Call 1-800-GAMBLER (1-800-426-2537).

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

Deposit Limit – Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
Spend Limit – Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.
Daily Time Limit – Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.
Cool Off Time Limit - Select if the player wishes to take a break from his or her account for 3 to 120 days.

The responsible gaming limits timeframes:

The Daily limit is set as a recurring daily limit, effective for 24 hours after the limit has been enacted.
The Weekly limit is set as a recurring weekly limit, effective for a full 7-day period starting on the day the limit was enacted.
The Monthly limit is set as a recurring monthly limit, effective for a full 30 days starting on the day the limit was enacted.

Please note that once a limit is set, you may decrease it (make it more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.