Payments

Caesars accepts several payment methods for funding your account. Currently, we can accept Visa, Mastercard, Discover, and American Express credit and debit cards. We also accept eCheck by enrolling with VIP Preferred (ACH), online banking (powered by Trustly), Caesars Play+ Card, PayPal, Venmo, Interac e-Transfer and PayNearMe. Also, depending on your state we offer cash deposits at our retail locations. (A list of retail locations can be found below)

Withdrawals can be processed on the Caesars app by Debit Card, eCheck using VIP Preferred, Online Banking, PayPal , Venmo , Interac e- Transfer or transferred to your Caesars Play+ Card. To ensure our customers’ security, Caesars may request additional documentation be provided for a withdrawal request. Our Caesars staff process your withdrawals 24 hours a day, and many are approved in as little as an hour. Additional bank processing time varies depending on the selected withdrawal method and bank policy. Refunds - processing times depend on your banking institution, and it is typically 3- 5 business days.

Some states may vary on what payment method is available due to regulations and restrictions. Please see below for more details.

• Discover Cards – Due to regulations, Discover cards are NOT accepted in This includes both Discover debit and credit cards.

• American Express – Currently accepted in Indiana, Michigan, Nevada, New Jersey, North Carolina, Pennsylvania, and West Virginia. Other states are coming soon.

• Debit Card ONLY States - Due to state regulations, the following states are debit only and do NOT allow credit cards to be used to fund an account -  Iowa, Tennessee, and Massachusetts.

• Credit Cards - New York has a credit card deposit limit of $2,500 per calendar year.

• Pay Near Me – Due to Regulations PayNearMe is currently NOT available in Ohio.

• Apple Pay-Due to regulations Apple Cash is currently NOT allowed for real money gaming transactions. However, you can still use a linked debit or credit card (if not a debit only state - IA, TN, NY, and MA) to deposit using Apple Pay.  Apple Pay is currently NOT available in Puerto Rico.

• Venmo – Due to Venmo policies, linked credit and debit cards are NOT allowed to fund a real money gaming account at this time; only linked verified bank accounts are allowed. Venmo is currently NOT available in Puerto Rico.

• PayPal – Due to regulations PayPal is NOT available in Puerto Rico.

• Interac e-Transfer- This payment method is ONLY available in Ontario Canada. Canadian accounts will be transacted in CAD and US accounts in USD.

• Kiosk Deposits – The following locations are NOT permitted to accept Kiosk deposits:

• AZ - Harrah's Ak Chin
• IN - Winner's Circle Indianapolis, Winner's Circle New Haven, Horseshoe Hammond, Harrah's Hoosier Park, Winner's Circle Clarksville, Horseshoe Indianapolis, Tropicana Evansville, Caesars Southern Indiana
• LA – Louisiana Downs
• WA- Chewelah Casino, Spokane Tribe Casino

• New Jersey - Caesars Atlantic City ; Harrah's Resort Atlantic City ; Tropicana Atlantic City ; or Monmouth Park Sports Book by William Hill .
• Michigan - Leelanau Sands Casino and Lodge or Turtle Creek Casino (Onyx Sports Book by William Hill)
• Pennsylvania - Harrah's Philadelphia .
• West Virginia - Mountaineer Casino, Racetrack, & Resort .
• Ontario – Currently no retail location available

• All states have a $10 minimum for digital deposits. The maximum deposit to your Caesars Sportsbook account depends on the source of your deposit.
• All states have a $1 minimum for digital withdrawals. The maximum withdraw to your Caesars Sportsbook Account depends on your withdraw method.

Credit and Debit Cards

Deposit:

You can securely deposit and fund your Caesars account using a debit and credit card. Currently Visa, Master Card, Discover and American Express are accepted. Please note that because gaming websites convert credit card transactions to cash deposits, your bank may consider this a cash advance and charge a cash advance fee. Caesars does not control this fee or derive any benefit from the additional charge. For more information regarding fees contact your bank. To find out if there are any restrictions to this payment method in your state, please refer to the “ State Payment Method Restrictions and Regulations” description above.

Withdraw:

Visa or Mastercard debit accounts can be used to withdrawal funds to your bank. Debit withdrawals are the fastest method for transferring your winnings directly to your bank.  You will need to provide your personal and card information for your first transaction, and it will be saved for future transactions. Once approved by Caesars’ staff, fund transfers can post to your account in less than an hour. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Caesars Prepaid Play+ Card

Deposit:

The Caesars Sportsbook Prepaid Play+ Card is a prepaid account card you can use to fund your Caesars Sportsbook account from your credit /debit card, online banking, or PayPal account. Once funded, the card can be used, quickly and easily, to transfer funds to the Caesars Sportsbook Book.  Once enrolled, the card can also be used to withdrawal winnings from your wagering account.  The Play+ card can be used for purchases everywhere Discover is accepted or for cash withdrawals from ATM’s.

You can enroll by selecting the Caesars Sportsbook Prepaid Card from the Deposit Funds option. The application will pre-populate with your information.  Once you have either withdrawn $150 to your Play+ account or funded your Play+ account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

You may transfer winnings to your Caesars Sportsbook Play+ Card.  There are no fees for loading the Caesars Sportsbook Play+ Card or for transferring the funds to or from the Caesars Sportsbook player account. There is no monthly fee to maintain this prepaid card.  In addition to funding your Caesars Sportsbook account, your card can be used to withdrawal cash at participating ATMs and anywhere Discover is accepted.  (More information will be enclosed with your card).  If you are an out of state patron that deposited, but cannot wager, please contact our customer support team for options to return your funds. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.
eCheck by VIP Preferred (ACH)

Deposit:

Caesars Sportsbook offers ACH/eCheck transactions through our payment partner VIP Preferred.  Once you have enrolled on the Caesars Sportsbook app, you can deposit from your bank account up to your established limit.  Transactions are credited to your Caesars Sportsbook account immediately but may take up to two business days to post to your bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

VIP Preferred offers withdrawals directly to your bank account.  This option is available even if you have not used this method to deposit, though your first request will require registration.  Your account will be saved for subsequent transactions.  VIP Preferred eCheck requests are processed daily and usually take at least one business day to post to your account by your financial institution. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Online Banking

Deposit:

Caesars Sportsbook partners with Trustly to offer online banking.  It is a convenient alternative to cards, which allows you to make or receive payments by signing into online banking without leaving the Caesars Sportsbook site. It's simple, secure and does not require registration.  Your transaction is completed by accessing your account with your online banking ID and password.  Your Caesars Sportsbook account will be funded immediately upon the completion of the transaction approval. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Online Banking powered by Trustly can be used to withdrawal your funds directly to your bank account using your online banking ID and password.  No previous deposit with this funding type or registration is required. Withdrawal requests are processed daily and sent to our payment partner. Depending on your bank, funds may take several days to be posted to your bank account. However, there are some banks that do allow same day funding  once approved. For a list of banks that allow same day withdraw funding please click here: RTP Participating Financial Institutions | The Clearing HouseTo find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

PayPal

Deposit:

Caesars offers deposits and withdrawals using a Personal or Premier account.  PayPal can be used to fund your Caesars Sportsbook account from a verified bank account or existing PayPal balance.  You must use the same PayPal account to add funds and to make withdrawals to your Caesars Sportsbook account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Once you have used your PayPal account to deposit with Caesars Sportsbook, you may also use the account to withdraw funds.  All withdrawals are subject to review to ensure customer security. Funds are usually available in your PayPal account on the same day they are approved. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Venmo

Deposit:

Venmo is an option to send money to your Caesars Sportsbook or Casino account using your personal Venmo account.  Available for both iOS and Android devices, Venmo is a smartphone optimized app designed to securely transfer funds using a linked bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Venmo is an option to receive money from your Caesars Sportsbook or Casino account and goes directly into your personal Venmo account.  Available for both iOS and Android devices, Venmo is a smartphone optimized app designed to securely transfer funds using a linked bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Apple Pay
Deposit:

You can now use Apple Pay to deposit funds safely and securely into your Caesars Sportsbook or Casino account using debit and credit cards linked to your Apple wallet.  Currently, eligible Visa, Mastercard, and Discover cards are accepted (American Express unavailable at this time). Restrictions and fees associated with credit card transactions will apply (see Credit Cards above or contact your bank for details). Apple Cash is currently NOT allowed for real money gaming transactions. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Due to regulations withdrawals are not currently available through Apple Pay. However, you can still use any other withdraw method to receive your funds. You can also use the debit card withdraw (Fastest) option on the Withdrawal page if you would like to receive your winnings directly to your bank account using your debit card. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

PayNearMe

Deposit:

Cash deposits can also be made to your Caesars Sportsbook account at participating PayNearMe locations.  By selecting PayNearMe in the cashier, the app will generate a bar code that can be printed or saved to your mobile device.  Your personal barcode is reusable for future Caesars Sportsbook PayNearMe deposits.  Present the bar code at the register with your cash deposit.  The cashier will provide a receipt for the transaction with the value of the deposit.  Be sure to check the receipt for accuracy at the register.

It takes about 15 minutes for the transaction to transmit the funds to your Caesars Sportsbook wagering account.  There is a minimum deposit requirement of $10 per transaction and a maximum of $500 cumulative deposits per day.   To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

PayNearMe does not offer a withdraw option currently. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Interac e- Transfer:

Deposit:

Interac e-Transfer one of the most well-known and trusted payment methods in Canada provides a simple and secure solution to fund your gaming account from a verified bank account. Interac is the safer, simpler, smarter way to pay online, via a mobile device, etc. There is a $10 minimum and a $25k maximum deposit limit per transaction To find out if there are any restrictions to this payment method in your State, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Once you have used your Interac account to deposit, you must setup Interac e-Transfer Auto deposit via your online banking or mobile application for withdrawals. There is a $1 minimum and a $25k maximum withdrawal limit per transaction.  If you are a patron that deposited out of Ontario, but cannot wager, please contact our customer support team for options to return your funds. To find out if there are any restrictions to this payment method in your State, please refer to the “State Payment Method Restrictions and Regulations” description above.

Cash at our Casino:

Deposit:

We can also accept cash deposits at our casino cage. You will need a valid ID and your mobile phone to complete your deposit. Just bring your cash deposit to one of our cashier windows. One of our cashiers will locate your Caesars digital account and request a signature confirming ownership to complete your transaction.

Withdraw:

We also offer cash withdrawals at the casino cages. For your state retail locations please refer to the Cash Deposits & Withdrawal Retail Locations section above.

Wire Transfer

Deposit:

Caesars also provides the option to coordinate and wire any deposit of $2,500 or more. To start all you need is to fill out the following request form:

· For All U.S States - Request wire transfer deposit

· For Ontario Canada ONLY - Request wire transfer deposit

Withdraw:

To request a wire withdraw you need is to fill out the following request form:

• For All U.S States - request wire transfer withdrawal
• For Ontario Canada ONLY - request wire transfer withdrawal

How do I make a larger withdrawal?

Please contact the customer support team for additional options for larger withdrawals.

How long will it take for me to receive my money after a withdraw request?

Our Caesars staff process your withdrawals 24 hours a day, and many are approved in as little as an hour. Additional bank processing time varies depending on the selected withdrawal method and bank policy.

Can I save my credit/debit card number on the Caesars Sportsbook app?

For your convenience, the Caesars Sportsbook app will save your debit/credit card number and expiration date for future use.  When you return to the cashier to deposit, you can just enter your CVV to reuse your preferred account.  If you do not want your debit/credit card number saved, just click on the trash can icon to remove the account.  You can always re-enter the same card or a new card in the future.

Why was my credit card declined?

Be sure to check the billing address information you provided matches the information on file with your banking institution and the CVV is correct.  If the information is accurate, your bank may not support the payment at this moment.  Unfortunately, some major providers of US credit cards are currently declining transactions on regulated gaming websites.  You can attempt another transaction if you have a different card or try an alternate payment type.

Does my bank charge a fee for a credit card deposit?

Because gaming websites convert credit card transactions to cash deposits, your bank may consider this a cash advance and charge a cash advance fee.  Caesars Sportsbook does not control this fee or derive any benefit from the additional charge. For any questions regarding bank fees please contact your bank for more information.

Can I use my Caesars Rewards Visa Credit Card?

Yes, we can accept Caesars Rewards Visa Credit Card to fund your Caesars Casino and Sportsbook account.  The deposit will be treated as a cash advance on your Caesars Rewards Credit Card account and will not earn Tier Credits. A cash advance fee will apply, and interest will accrue immediately.

*Subject to credit approval. Caesars Rewards Visa Credit Card accounts are issued by Comenity Bank pursuant to a license from Visa U.S.S Inc. Visa is a registered trademark of Visa International Service Association and used under license.

Why is my Credit Card deposit failing?

Credit card failed deposits can happen for many reasons. The two main reasons are:

• Some credit card banks do not permit funding to real money gaming accounts. If this is the case, please contact your credit card’s bank for more information.
• description above.

How do I sign up for a Play+ account?

Sign up for your Caesars Priority Access and Caesars Prepaid Play+ (“Play+”) account by logging into your Caesars account and visiting the Deposit Funds Page. Select the Caesars Priority Access funding option. You will need to input your Social Security Number and Date of Birth to complete the enrollment information. Verify your mailing information is correct on the form. Read and, if you agree with the program’s Terms and Conditions, click Sign Up. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card, Online Banking, or PayPal. Once you have either withdrawn $150 to your Play+ account or funded your Play+ account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days.

What are the benefits to using a Play+ account?

Play+ provides a fast and easy way to deposit and cash out while playing online. It is a great way to manage your money and can be used everywhere Discover® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.

How does my Play+ account work?

Since the Play+ card is not a credit card, there is no waiting for credit approval, no credit check, and no credit limits to worry about. Not only can you use your account for gaming at Play+ locations and sites, but you can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE® cards. Additional features and limitations of this account can be found in the Play+ Terms and Conditions.

How do I fund my Play+ account with a Bank Card?

Fund your Play+ account by logging into your gaming account and visiting the Cashier Page.

• Select the Play+ funding option
• Enter the amount you wish to fund your Play+ account
• Select Bank Card Load
• Enter the Bank Card number you wish to fund with in the appropriate field
• Complete the security code and expiration date fields
• Verify that your funding amount is correct and click Add Funds
• You may opt to save the card details for faster funding on future requests

My bank card was declined when attempting to load funds to my Play+ Account. It is possible that the information that was supplied during enrollment for the Play+ account does not match the information on file at your financial institution. The bank card you are attempting to fund with must be the same address as the Play+ account. Please contact your financial institution to confirm the information associated with your bank card. If you need additional information or help please email us at support@playplusgo.com with your inquiries.

Important: Please note, the address on the bank card you are using should be the same as the address on file with the Play+ account. Fees may apply to this funding transaction, for details please refer to your bank’s Terms and Conditions.

Can I schedule a transfer frequency from my bank card to my Play+ Account?

You may opt to save a bank card as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the bank card and input an amount to be funded for each funding transaction.

How do I fund my Play+ account with Online Banking?

Fund your Play+ account by logging into your gaming account and visiting the Cashier Page.

• Select the Play+ funding option
• Enter the amount you wish to fund your Play+ account
• Select Online Banking
• Review requested amount and select your desired bank
• Enter your bank login information
• Click Agree & Sign In
• Select your account
• Click Pay Now

How do I fund my Play+ account with PayPal?

Fund your Play+ account by logging into your Caesars account and visiting the Deposit Funds Page.

• Select the Play+ funding option
• Enter the amount you wish to fund your Play+ account
• Select PayPal
• Review requested amount and select PayPal Checkout
• Enter your PayPal login information
• Select your account
• Click Pay Now

How do I transfer funds from my Play+ Account to my wager account?

· Log into your Caesars account and visit the Cashier Page

· Select the Deposit button for the Play+ funding option

· Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)

· Click Continue

How do I transfer funds from my wager account to my Play+ account?

· Log into your Caesars account and visit the Cashier Page

· Select the Withdraw button for the Play+ funding option

· Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)

· Click Continue

What are the monthly fees for my Play+ Account?

To learn more about the fee structure, go to Caesars & Casino Play+ Program webpage to view the Terms and Conditions.

Can my Play+ card be sent to a PO Box?

No, cards must be sent to a physical residential address.

How do I reset/change my PIN number?

Your PIN can be reset using the IVR at 855-558-0043 (push 4 once card number is entered) or by logging onto Caesars My Card Place . The PIN value is set to a default value, last 4 of your SSN, when you first enroll for the account but can be changed once the card is activated.

· Log into Caesars My Card Place

• Hover over the Additional Services tab on the right side of the screen – click Change PIN
• Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN

How do I change my password?

If you have forgotten your password, select Forgot your Password on the logon screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:

· Log into Caesars My Card Place

• Click Additional Service Tab on the right side of the screen
• Click Change Password/Secret Question
• Enter current password – enter the password you wish to change to – click Change Password

What do I do if my Play+ card is lost or stolen?

Report lost or stolen cards immediately by emailing support@playplusgo.com or calling 855-558-0043. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions on Caesars & Casino Play+ Program webpage.

How do I check my Play+ account balance?

You can check your account balance for free online at Caesars My Card Place . Or get free balance alerts via email or by cell phone. You can also call Customer Service at 855-558-0043 and use the automated service.

What if I don't agree with my available balance?

You can review posted transactions online at Caesars My Card Place for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, contact us at support@playplusgo.com . This card is issued by Bank of George MEMBER FDIC pursuant to a license from Discover Network. Discover® and the Discover Acceptance Mark are service marks used by Bank of George under license from Discover Financial Services.

Why don’t I see PayPal as a withdraw option?

This could be one of two reasons. The first reason is that you must deposit using your PayPal account first before you can see PayPal as a withdraw option. The second reason could be that your state may have some restrictions on using PayPal. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

How can I open a PayPal account?

 If you currently do not have a PayPal account, click the “Sign-Up” option to be taken to the PayPal registration screen. Sign-up is free and should take no more than a few minutes.

Do I have to have a PayPal account to use PayPal to fund my gaming account?

Yes, you must have a personal PayPal account established prior to trying to add funds to your gaming account.

Why don’t I see Apple Pay as a withdraw option?

Due to regulations withdrawals are not currently available through Apple Pay.  However, you can use the Debit Card (Fastest) option on the Withdrawal page if you would like to receive your winnings directly to your bank account using your debit card.

Why is apple cash not available?

Due to regulations Apple Cash is currently NOT allowed for real money gaming transactions. However, you can still use a linked debit and or credit card (if the state is not a debit only state) to deposit using apple pay.

Why is my Venmo account not allowing me to deposit using my linked debit/ credit card?

Due to Venmo policies, linked credit and debit cards are not allowed to fund a real money gaming account at this time; only verified bank accounts are allowed.

How do I make a cash deposit?

To complete a cash payment, take the barcode provided by your Caesars Sportsbook app and have it scanned at an authorized payment location. The barcode can be displayed on your mobile phone or a printed payment slip. If you do not have a barcode, contact customer support for more details.

At the payment location, submit your cash payment to the store cashier and take the receipt as proof of payment. There are over 27,000 payment locations nationwide including 7-Eleven and CVS Pharmacy stores.

How do I know if my deposit has been completed?

After a successful deposit to your gaming account, you will be notified automatically that your deposit has been successful. This is a real time deposit, and your deposit will reflect immediately to your Caesars sportsbook account. Your receipt is also proof that a deposit was made. You will receive a printed receipt from the store cashier. You may also receive a digital version sent to your phone or email. Please review it for details pertaining to your payment.

Can I withdraw using Pay Near Me?

No, unfortunately this is just a deposit method and due to regulations Pay Near Me cannot be used as a withdraw method at the moment.