Responsible Gaming

Effective Date: March 19, 2026

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

Introduction

This document was created to inform customers of the perils associated with compulsive gambling and to serve as a means of prevention to those who have problem gambling tendencies.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gaming responsibly.

What is problem gambling?

Like many other addictions, compulsive betting is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to (among other things) financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; problem gamblers will go to great lengths to hide the problem, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of a bettor's life from family and friends to business colleagues and associates.

Compulsive gambling is a disease that does not discriminate

Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

The warning signs:

Sacrificing time from work or family in order to gamble
Repeated inability to stop or control betting
Borrowing money to gamble or to pay off previous bets
Use of gambling as an emotional escape
Self-neglect or neglect of family due to gambling
Lying about time or money lost to betting
Gambling more in order to recoup previous losses ("chasing")
Obtaining money for gambling by selling/pawning personal property
Feelings of hopelessness, depression or suicide

The Council of Compulsive Gambling of New Jersey:

The Council of Compulsive Gambling has been helping those affected by obsessive gambling since 1983. They are committed to providing professional and compassionate service to a wide range of audiences.

The Council offers prevention, education, and referral services to all interested parties.

Help is just a phone call away:

If you or someone you know is experiencing the addiction of compulsive gambling, it's important to remember that intervention and treatment are readily available.

The Problem Gambler's Hotline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.

Just pick up the phone and dial 1-800-GAMBLER or, log on to 800gambler.org

Too much of anything can be bad for you, so we encourage all of our players to know their limits as we know ours. Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.

Basic Principles

Caesars Palace Online Casino aims to provide a safe and innovative gaming platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. We are committed to integrity, fairness and reliability and we always do our best to prevent gaming-related problems.

We have developed measures that ensure a responsible, safe and reliable place for online gaming.

1. Real Fairness

It is our responsibility to create a gaming environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We monitor the fairness of the gaming products we offer. When it comes to fraud and manipulation, our investigations and monitoring teams ensure your protection.

2. Real Security

Caesars Palace Online Casino is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that your deposits are kept safe in segregated accounts and that your personal data is protected.

3. Real Prevention

Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems.

Protection of minors

Caesars Palace Online Casino excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal.

We take our responsibility for preventing minors from playing with us seriously and to offer the best-possible protection of minors, we require the shared responsibility of parents.

If you know someone under the age of 21 who is registered with us, please contact us immediately at responsiblegaming@caesarssportsbook.com.

Self-control and self-protection

Caesars Palace Online Casino have created tools to support Responsible Gaming and actively encourages its players to use them. All requests for Responsible Gaming measures are taken very seriously by us and are always valid for the agreed period.

Personal Limits

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,

Caesars Palace Online Casino provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit – Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
Spend Limit – Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly. Wagers placed with bonus funds will count towards your Spend Limit.
Daily Time Limit – Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.
Cool Off Time Limit -Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set, you may decrease it (make it more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

At any time, patrons can request a self-exclusion via the DGE website for a 1-year or 5-year term or visit the DGE offices for a 1-year, 5-year, or a permanent self-exclusion closure. Permanent self-exclusion can only be filed in person at the office of the New Jersey Division of Gaming Enforcement.

How to set Gaming Limits

Players can view and edit their gaming limits in the following way:

Log into their Caesars Palace Online Casino account.
Navigate to the Account Menu --> choose "Responsible Gaming" --> then select "Gaming Limits".
Follow on-screen instructions to view and set gaming limits.

Logged-in players can click here on desktop and here on mobile to set Responsible Gaming Limits.

Self Exclusion

At any time, Caesars Palace Online Casino customers can request a self-exclusion via the Self-Exclusion page for a 1-year or 5-year term. To do so, log in to your account, go to “My Account”, select the “Responsible Gaming” option, and then choose Self-Exclusion. Additionally, patrons can visit the New Jersey Division of Gaming Enforcement (DGE) website or visit the DGE offices for a 1-year, 5-year, or a permanent self-exclusion. Self-exclusion will ban you from any New Jersey licensed Internet gaming for the chosen duration and cannot be revoked. Any person requesting temporary suspension or placement on the Internet self-exclusion list shall submit his or her request through their Internet gaming account. A permanent self-exclusion can only be filed in-person at the offices of the New Jersey DGE.

You should be aware that casino companies might enact responsible gaming programs that are stricter than New Jersey's Self-Exclusion program for both land-based and Internet gaming. By way of example certain Atlantic City casinos may enact a Responsible Gaming Program in which persons signing up for state self-exclusion lists are banned from the organization's properties worldwide for the length of their state self-exclusion terms. Such ban could include its gaming, hotel and entertainment venues. ACCORDINGLY, YOU SHOULD BE AWARE THAT A CASINO, ONLINE OPERATOR OR SPORTSBOOK MAY, AS A CONSEQUENCE OF YOUR SIGNING UP FOR INTERNET SELF-EXCLUSION, BAN YOU FROM ALL OF ITS LAND BASED PROPERTIES AS WELL AS ALL OF ITS ONLINE GAMING AND ONLINE SPORTSBOOKS, EVEN THOSE IN OTHER STATES. YOU COULD ALSO FORFEIT ANY REWARDS POINTS YOU MAY HAVE EARNED IN NEW JERSEY OR ELSEWHERE. The terms and existence of any such responsible gaming program could change, and the Division is not responsible for keeping you informed of such changes.

If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team via Caesars Web Form.

Player Protection and Self-Help

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they area problem which must be taken seriously.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers information which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

Are you highly involved in gaming?
Do your thoughts constantly turn into gaming?
Are you constantly increasing your stakes?
Even beyond your financial means?
Have you unsuccessfully attempted to quit or cut down your gaming?
Do you become irritated and frustrated after attempting to reduce the extent of your gaming?
Does gaming serve as a means of getting away from problems or unpleasant feelings?
Have you ever tried to win back losses by taking risks you usually would not take?
Have ever you lied about the extent or success of your gaming?
Has your gaming ever led to a negative impact on your relationships or your job?
Have you ever been forced to rely on others to finance your gaming?

Are you at risk?

Try the brief self-assessment developed by the DOA to find out whether you are at risk of developing gaming-related problems. All your answers are completely anonymous and not retained by Caesars Palace Online Casino.

Prevention

By observing the following rules, you will be able to enjoy your gaming without misgivings:

Gaming is just for fun, not a way of earning money.
Only play when you are relaxed and concentrated.
Take regular breaks.
Keep track of your gambling. Consult the overview of your gaming transactions in your account.
Decide your monthly gaming stake in advance. Only gamble what you can afford to lose.
Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
Do not increase the maximum limit which you have decided for yourself later.
Before you start playing, decide the winning amount at which you will end the game.
Decide beforehand how high your losses can be.
Never play under the influence of alcohol or medication.
Never play if you are feeling depressed.

The following are myths associated with gambling you should understand.

If I play multiple games at a time, I'll increase my chances of winning.
My luck will change if I keep gambling and I'm sure I'll win my money back.
I have a special strategy that helps me win.
I am due for a win.
I have a gut feeling that today is my lucky day.

Contact

There are a number of institutions that offer professional assistance:

Council on Compulsive Gambling of New Jersey

1-800-GAMBLER

www.800gambler.org

National Council on Problem Gambling

1-800-522-4700

www.ncpgambling.org

Please contact us directly if you have any questions. Our Responsible Gaming team is at your disposal at any time and can be contacted by e-mail: responsiblegaming@caesarssportsbook.com .

Email Communications

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