Responsible Gaming

Patron Protection Gambling Controls Self Exclusion

Patron Protection

Responsible Gaming

The state of Michigan is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

Please note, in Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings.

Rules of Responsible Gambling

The decision to gamble is a personal choice. No one should feel pressure to gamble - from others or themselves. Gambling should not be perceived as essential to having a good time. There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.

Myths about Gambling

A player’s luck changes the more he gambles.
If a player increases the value of his bets, he will win his money back.
That a player can have a lucky day.
Tracking previous results can help a player forecast the coming results.
If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
That a player can develop a special strategy that will help him win.
Knowing a game well will increase a player’s chances of winning.
It’s not possible to become addicted to something like gambling.
To be a problem gambler a player has to gamble every day.
If a player can afford to gamble then he can’t be a problem gambler.
Only irresponsible people become addicted to gambling.
Problem gambling is easy to recognize.

Risks Associated with Gambling

Losing more money than you budget for.
Spending more time gambling than you intend.
Neglecting loved ones.
Declining self-esteem.
Increased stress and anxiety.
Developing a preoccupation with gambling.
Placing increasingly larger bets in order to get a rush.
Gambling to escape or to improve your mood.
Playing to escape from reality.
Heightened states of euphoria which may affect your judgment.

Signs and Symptoms of Gambling Disorders

Do you lose time from work due to gambling?
Is gambling making your home life unhappy?
Is gambling affecting your reputation?
Have you ever felt remorse after gambling?
Do you ever gamble to get money to help pay debts or solve other financial difficulties?
Does gambling decrease your ambition or efficiency?
After losing, do you feel you must return as soon as possible to win back your losses?
After a win, do you have a strong urge to continue and win more?
Do you often gamble until your last dollar is gone?
Do you ever borrow to finance your gambling?
Have you ever sold any real estate or personal property to finance gambling?
Are you reluctant to use "gambling money" for normal expenditures?
Does gambling ever make you careless about the welfare of your family?
Do you ever gamble longer than you had planned?
Do you ever gamble to escape worries or trouble?
Have you ever committed or considered committing an illegal act to finance gambling?
Does gambling make you have difficulty sleeping?
Do arguments, disappointments, or frustrations create an urge to gamble?
Do you have an urge to celebrate good fortune with a few hours of gambling?
Have you ever considered self-destructive behavior as a result of your gambling?

Resources

The National Council on Problem Gambling

The Department of Drug and Alcohol Programs’ Gambling Addiction Participating Provider List

Gamblers Anonymous of MI

National Suicide Prevention Lifeline (1-800-273-TALK(8255)

Gambling Controls

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit – Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
Spend Limit – Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.
Daily Time Limit – Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.
Cool Off Time Limit - Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Self Exclusion

Limit Setting and Self-Exclusion in the State of Michigan

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

State of Michigan State-Wide Self-Exclusion

Customers inquiring about self-exclusion may be done directly through their online Caesars Sportsbook account, or by calling 1-800-GAMBLER or by visiting the Michigan Gaming Control Board's Compulsive/Problem Gambling website:

https://www.michigan.gov/mgcb/resources/responsible-gaming

Michigan’s self-exclusion process is available in the state of Michigan for a period of one or five years .

Caesars Sportsbook Self-Exclusion

An individual may request to have their name placed on Caesars Sportsbooks voluntary self-exclusion list for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sports book or by mailing in a Caesars Sportsbook Self-Exclusion form found here.

Caesars Sportsbook Self-Exclusion program will ban the requestor from all Michigan-based Caesars Sportsbook. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron's request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

• A standardized letter should be sent to The Caesars Sportsbook Office of Self-Exclusion indicating one's interest and intent to return to Caesars Sportsbook Sports Books.

• Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.

• Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.

• Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital

Office of Responsible Gaming 6325 S. Rainbow Boulevard Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com or marketing@williamhill.us or by calling 855 605 6850.

Customers may also write to us at:

Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

In Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.