Account
Account login
Forgotten Email Address
If you have forgotten your email address, you can click here to chat to one of our agents who will help to recover your information.
Resetting Your Password
If you have forgotten your password, you can click 'Forgot Password' on the log in widget. We will send a secure link to your email address that is valid for 72 hours.
Change Your Registered Email Address
If you want to update your email address, you can click here to chat to one of our agents who will help to update your information.
Account Registration
To create an account, you will need to click the “register” button. You will need to fill out your personal information, name, address, phone number, date of birth. You will then need to create a password, answer two (2) security questions, provide the last four (4) digits of your social security number, and any promotional code(s) that you have.
To own a Caesars Sportsbook account, you will also need to acknowledge the following as well as agreeing to our general terms and conditions:
I acknowledge that all of the information provided within this account registration is accurate and that I am not a casino key employee or casino employee prohibited from wagering within the state where Caesars Sportsbook is permitted and licensed to offer sports wagering.
I am 21 or over and I hereby acknowledge that I am prohibited from allowing any other person to access or use my gaming account.
I acknowledge that a prohibited sports pool participant, including but not limited to: an owner, athlete, coach, referee, manager, handler, or athletic or horse trainer, or any other person identified by the Designated States Gaming Enforcement Agency, shall not be permitted to wager on any event governed by the league or sports governing body with which they are affiliated. Any other employee of a sport’s governing body, or one of its member teams, who is not a prohibited sports pool participant, shall register with the Designated States Gaming Enforcement Agency prior to placing a sports pool wager.
Two Factor Authentication
2FA is an extra layer of security to make sure that the person trying to gain access to your account is actually you. After entering your username and password, you’ll be prompted to enter an additional code that you’ll receive by text to the mobile number associated with your account. Enter the correct code, and you’re in. Message rates may apply.
The reason for two factor authentication
This extra step lets us know that it’s actually you at the gate and not some malicious actor Trojan-Horsing around and pretending to be you. It’ll only require a few extra seconds of your time, and it’s only required (after the first one) when you use a new device or after a certain number of days of inactivity.
No. After your next log in and the initial 2FA code entry, 2FA will only be required when you log in from a new device (like a different phone or browser) or after a longer period of inactivity.
Should you prefer additional security, we do offer optional 2FA that can be toggled on for every time you log in, and we always recommend using this feature to secure your account. To set up optional 2FA for all logins, go into your Account, tap “Preferences”, tap “Two-Factor Authentication, and tap “Enable”. Again, this is an optional feature we recommend for every login. If you do not prefer that option – you do not need to take any actions to set anything up.
Choose “Support” in the account menu on the app to contact our Customer Service team.
Due to state regulations, all operators in New Jersey must use two-factor authentication. We are sorry for any inconvenience.
Personal Information Requirements
Social Security Number
We collect this information to verify your age and help protect against fraud. We take responsibility of your personal details very seriously, you can read more about our privacy policy here.
Documentation
If we cannot validate your identity, we will require you to send us two (2) pieces of additional documentation. We accept Government issued ID(s) with photograph, and a utility bill, both are needed for us to validate your identity. You can do this by clicking on My Account > Secure Document Upload. Our support team will review and as soon as we have verified your documents you will receive an email from us. You can also use this area to review which documents you have previously uploaded.
Tax Reported Prizes
Certain wins, including any single wager paying 300 times the amount wagered and at least $600, require a special claim process to satisfy tax requirements.
You will be notified whenever you have a win that requires you to complete the claim process. Additionally, you will have to enter the first five digits of your Social Security Number as a part of the claim process.
Wins that require you to complete the claim process do not appear in your account balance, but those wins can be found within My Account > History > Tax Reported Prizes.
After the claim process is completed, your balance is credited with the eligible funds and you can withdraw your funds immediately.