Learn all about North America’s biggest iGaming market.

Ontario is massive. You can start in Windsor, drive for 15 hours, and still be in Ontario. The Ontario iGaming market feels a lot like that. It’s almost too big to navigate. That’s where this Ontario online casino guide comes in handy. Let’s dive right in.

Ontario’s iGaming market is big (like really big)

Unlike many other North American jurisdictions that cap the number of operators allowed in the province, there’s no limit to the number of sites that may apply for licenses and serve players in the province. That’s part of what makes Ontario the largest iGaming market in North America in terms of number of operators.

Ontario follows an open commercial market model. In other jurisdictions across the border, iGaming sites must be partnered with land-based casinos. That’s not the case in Ontario. That means any online casino can apply for a license in the province. 

Understanding AGCO and iGaming Ontario

There are two provincial organizations involved in regulating and managing the Ontario iGaming market — the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.

AGCO is the official provincial regulator for iGaming. It’s tasked with:

• Setting operating standards
• Approving technology used by operators
• Licensing operators who are interested in entering the Ontario iGaming market
• Ensuring iGaming compliance 

iGaming Ontario conducts and manages the private Ontario iGaming market. Their primary focus includes:

• Entering into operating agreements with private operators
• Managing player safety tools
• Collecting revenues and ensuring they’re returned to the province 

Wondering if a site is licensed in Ontario? Look for the iGaming Ontario logo on its website footer. Or use the iGaming Ontario operator search tool.

All Caesars Palace Online Casino games are audited for fairness

As a licensed Ontario operator, Caesars Palace Online Casino features games that have gone through the extensive auditing process. Before a game makes it onto our online casino in Ontario, it’s audited by an independent testing lab to meet Ontario requirements. Here’s what the labs are looking for:

• Random Number Generators ensure the outcomes are fair and can’t be manipulated in any way by the operator or the player.
• Return to Player percentages match what’s published in the game rules.
• Rules and odds are spelled out fairly for each game and easily accessible.
• Games and Responsible Gaming tools are integrated.

Once the game testing lab completes its audit, the certification is submitted to AGCO. That means when you’re playing at Caesars Palace Online Casino or any site licensed by iGaming Ontario, you can take comfort knowing the games are fair and secure.

How to get started with an Ontario online casino account

Ontario law requires that you must be 19 or older to play at a licensed iGaming site. At Caesars Palace Online Casino, we’ve applied a 21+ age requirement across North America, including Ontario.

If you meet the age requirements, you can create your Caesars Palace Online Casino account by providing us with a few pieces of information:

• Your legal name (the same as what’s written on your government ID)
• Date of birth (so we can confirm you’re 21+)
• Residential address (no PO boxes)
• Valid email address and phone number

You may be asked to confirm a few more details. And in some cases, you’ll be asked to upload a copy of your ID. The entire process takes just a few minutes. 

Made for Ontario — for people in Ontario

You must be physically present in Ontario to play at an online casino licensed in the province. This isn’t just a guideline. It’s the law. And all licensed Ontario online casinos take it seriously, including Caesars Palace Online Casino.

To make sure you’re in Ontario, we use geolocation technology to confirm your location. When you first load the Caesars Palace Online Casino app, you’ll be asked to turn location services on. That’s really all you need to do to confirm your location as you play.

On a Mac or PC, you’ll be asked to install software that runs in the background when you play online. The file size is small, so it doesn’t take up a lot of space on your hard drive. 

Get assistance, directly in the app

If you’ve ever played at an unlicensed online casino, you know how frustrating it can be to get help when you need it. Some sites make you fill out a web form, and then they take a week or more to respond. And to make matters worse, some of those sites don’t even offer live chat.

Playing at a regulated Ontario online casino means that you can count on getting your issues solved in a reasonable timeframe, using a contact method that’s convenient for you.

At Caesars Palace Online Casino, you can get in touch with us directly in the app through live chat. You’ll find all the support links you need on our Customer Support page.

How to file an Ontario iGaming dispute

Ontario has created a set of complaint service standards. If you have a dispute with an online casino, the iGaming site is expected to respond within 90 days of receiving the complaint. 

If they don’t respond in time, or if you feel your issue wasn’t addressed properly, you can submit a complaint on the iGaming Ontario complaint submission portal.

Responsible Gaming comes first in Ontario

We take Responsible Gaming seriously at Caesars Palace Online Casino. You’ll find Responsible Gaming resources directly in the app, including contact information for ConnexOntario, the free, confidential service that offers players information and support for anyone concerned about problem gaming.

You’ll also find tools to help you play within your limits, like deposit, betting, and time limit settings. Setting limits is a smart way to make sure you’re not betting above your budget or spending too much time playing online.

How to self-exclude from Ontario iGaming sites

If you feel like you need a break from playing online, you can self-exclude from Caesars Palace Online Casino, right in the app. 

Just tap the profile icon at the top, then select Responsible Gaming > Self-Exclusion. You’ll see two options. You can choose to self-exclude from Caesars Palace Online Casino or you can self-exclude from all Ontario iGaming sites.

Ontario uses the BetGuard platform to help players step away from all Ontario iGaming sites.  To get started, you need to register on the BetGuard website. Once you have an account, you can choose your self-exclusion duration.

When you try to log in to an online casino that you have an account with, you’ll be barred from playing. If you try to sign up for a new online casino account elsewhere, you’ll be blocked from creating your account.

Don’t sweat taxes in Ontario

In Canada, wins at online casinos are considered windfalls. That means when you win big, you won’t be taxed on those winnings. It’s a great perk of playing at online casinos in Canada.

There’s one important thing to keep in mind. If you’re considered a professional gambler, your tax obligations might be different. Talk to an accountant or another tax professional before you file your taxes. It’s the best way to make sure you’re not breaking any Canadian tax rules.

FAQs

How do I know if an online casino in Ontario is licensed?

Look for the iGaming Ontario logo on the casino’s website, then check the iGaming Ontario website for an updated list of operators.

What are the age requirements for playing online casino games in Ontario?

Ontario law requires that players are at least 19 years old. At Caesars Palace Online Casino, you must be 21 or older.

Do I have to live in Ontario to play in Ontario?

You don’t have to live in Ontario to sign up and play at an Ontario online casino, but you must be physically present in the province to play.

I saw a slot reviewed on The Forum, but I can’t find it in the app. Why?

Some games are released in different jurisdictions at different times. A game that’s available in New Jersey might not be available in Ontario yet, and vice versa.