Need help? We’re here for you 24/7.

You deserve quick answers to your questions. That’s why we’ve made it easy to find the info you’re looking for in a way that works for you with our online casino customer support.

Chat with our chatbot. Talk to a human. Look up answers on your own. Leave some quick feedback and get back to the slots and tables. It’s your call how you want to connect. Let’s walk you through everything about online casino customer support.

How to get help using the Caesars Palace Online Casino app

• From the home screen or any game lobby, tap the profile icon at the top to access your account.
• At the bottom of the screen, tap Support.
• Finally, choose the support option that works for you.

Use the support option that makes sense for the moment

Live Chat

If you need help with something right away, Live Chat is your best bet. In a matter of seconds, you’ll be connected to our chatbot. Here’s how to interact with it — and how to reach a human if you need to:

1. Enter a few pieces of info, including your name, the email address tied to your Caesars Palace Online Casino account, and the jurisdiction you’re playing from. Feel free to include your Caesars Rewards number if you have it handy.
2. Next, you’ll see a list of different topics to choose from. Choose the one that works for you. In this example, we’ll choose to find out more about Bonuses & Promos.
3. Several subtopics will show up on screen. Choose the one that makes the most sense for you. If one doesn’t match your exact question, pick whatever topic feels closest to what you’re searching for.
4. The chatbot will give you info on the subtopic. In some cases, you might be invited to watch a quick video to help you understand how everything works. The chatbot will also ask if it answered your question correctly. If it didn’t, just hit No.
5. You’ll can now to return to the main menu for another topic search. Prefer to talk to a real person? Click Connect me to an agent and the chatbot will hand the conversation off to a member of the Customer Support team.

Feedback

Love something about the app or got a specific concern about your experience? Tap Feedback to let us know. Feel free to attach a screenshot if you want to give more context for our team.

Help

We get a lot of questions. And while we love answering each one to make sure everyone feels at home and at ease, we know that some people really love searching for answers on their own. To give everybody the support they want in the way they want it, we’ve put our most common questions and answers into a searchable Help section. Go ahead and browse through the topics or do a quick search. Your call.

Ready to get started? Sign up for Caesars Palace Online Casino today.