Promotions

Standard Promotional Terms and Conditions

1. Introduction

1.1 The terms contained in this document ("Standard Promotional Terms") apply to all promotional offers available through our Platforms (each, a "Promotion") and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion ("Specific Promotional Terms") and our General Terms of Service, and Privacy Policy (collectively, the "Rules"), form a legal agreement between you and us and can only be amended with our consent. By participating in any Promotion, you are indicating you accept and agree to be bound by the Rules.

1.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.

1.3 In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the General Terms of Service, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

1.4 You can print a copy of these Standard Promotional Terms by selecting the print option from the "File" menu of your browser.

1.5 Your use of each Platform itself and of any services available through that Platform are subject to the Rules.

2. Promotions and Promotion Periods

2.1 We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real money bonuses or some other form of incentive), prize draws, competitions, contests, or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as emails, computer pop-ups and letters) we issue to tell you about each Promotion (each a "Promotion Communication") and/or on the individual web landing page for the relevant Promotion.

2.2 For the purposes of all Promotions, the promoter is the entity you have contracted with under the General Terms of Service ("we", "us" and "our").

2.3 The period of time during which each Promotion will run ("Promotion Period") will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified, the relevant Promotion will end when it is discontinued on the Platform.

3. Promotion Communications

3.1 Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of our Platforms but is limited to one per person, family, household, address or organization to whom we send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion Communication permits multiple participants, we reserve the right, in our sole discretion, to limit the number of participants.

3.2 Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient, then the offer is null and void.

4. Eligibility to participate in Promotions

4.1 To be eligible to participate in any Promotion, you must:

1. be twenty one (21) years of age or older, unless an older age is required by the Specific Promotional Terms, which may be required when a prize involves a trip to a U.S. hotel casino;
2. be legally entitled to use our services in accordance with our General Terms of Service;
3. be a resident of and/or be located in a particular State or Province as stated in the applicable Specific Promotional Terms;
4. unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account ("Account") in accordance with our General Terms of Service;
5. satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
6. not be an Unauthorized Person (as defined in section 6, below); (a "Qualifying Player").

4.2 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a "new player" or "sign up" offer (or similar), you must not previously have opened and made a deposit into an Account on any of our services, including services offered in other jurisdictions. Such Promotions may not be used in conjunction with any other Promotion unless otherwise specified in a particular Promotion’s terms and conditions.

4.3 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from you if you wish to participate in certain Promotions.

5. Participation in Promotions

5.1 Participation in any Promotion may be automatic or voluntary.

5.2 Where participation in a Promotion is not automatic, you should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms.

5.3 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.

6. Excluded and disqualified players

6.1 (i) any person prohibited from gaming, including but not limited to, any players on a self-exclusion list, employees of a casino licensee who are directly involved with the conduct of gaming and/or sports wagering operations, (ii) an employee of a supplier or vendor of the Group and iii) employees of Caesars Sportsbook or its subsidiary or affiliated companies who have administrative or privileged access to Caesars Sportsbook online gaming data or systems; (collectively, “Unauthorized Persons”)

6.2 If you have received communication from us that you are not eligible for participating in any of our Promotions, then you would be ineligible to participate in any such Promotions or Bonus privileges.

7. Qualifying Deposits

7.1 Participation in any Promotion is subject to you having made the required minimum deposit as may be required from time-to-time into your Account, once opened, ("Qualifying Deposit") unless the Specific Promotional Terms specify that a different Qualifying Deposit amount or no deposit amount is required.

8. Payment of bonuses

8.1 Subject to Clause 7.1 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players any time within seven (7) days of entry into the relevant Promotion. Additional terms and conditions regarding the bonus, including any minimum wagering required to release the bonus and/or any bonus expiration date, will be provided in the Specific Promotional Terms.

8.2 Your use of any real money bonuses is subject to our review for irregular playing patterns. In the event that we deem that an irregular playing pattern has taken place, we reserve the right to prevent you from cashing out Account funds and/or withhold any of your winnings derived from your use of the bonus.

8.3 In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, we reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player's Account.

9. Prizes

9.1 Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a "Winner" and a "Prize") must accept the relevant Prize "as is" and there is no right to a cash alternative unless we, in our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value.

9.2 All Prizes awarded in a drawing will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. In the case of a non-cash Prize, we will make all reasonable attempts to contact the Winner using his/her Account contact details, but if we have not been able to make contact with the Winner within 30 days of the Prize being won, we reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner. If the individual selected in the draw is a resident of Ontario, the individual will first be required to correctly answer a mathematical skill testing question, without aid or assistance, prior to being declared a winner.

9.3 Any transactions (e.g., chargeback fees, non-sufficient funds) that cause your account credit balance (unrestricted funds in your player account) to be negative must be paid to us before any individual cash Prize is issued to you. We reserve the right to withhold any cash Prize that you win to cover your negative account credit balance. We also reserve the right to withhold any non-cash Prize that you win until your account credit balance is zero or greater. Your account credit balance must be zero or greater within 30 calendar days of you being notified of your non-cash Prize win or such Prize may be forfeited. We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if we have cause to disqualify the Winner in accordance with section 6.

9.4 If you are competing in a skill-based contest, league or gaming tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, you will forfeit your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.

9.5 Any entitlement to receive a Prize is non-transferable.

9.6 The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law.

9.7 Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organizer and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organizer. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organizer and we will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organizer. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.

9.8 Where, in relation to any Prize, we make use of any third party name or trade mark, these are proprietary to the relevant third party. No license, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trademarks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, color, finish, packaging and other features.

9.9 Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organizer.

9.10 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by us and no other terms shall apply, as between us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which we exclude to the maximum extent permitted by law.

10. Prize Draws

10.1 In respect of any prize draw, if and where applicable, Winners will be drawn at random from all entries correctly submitted and, provided all players are Qualifying Players, no favoritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of our gaming channels or Platforms a Qualifying Player has used, or any other factor.

11. Publicity and intellectual property

11.1 By participating in any Promotion, we may ask you to co-operate in advertising, marketing and/or publicity material and activities, at our expense. You may also be asked (a) to wear any branded clothing or attire we may provide; and (b) to sign, if requested, an irrevocable release form allowing us, without any compensation being payable to you, to use your name, photograph, likeness, any comments made by or attributed to you, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.

11.2 Where you participate in any event which we host or arrange in connection with a Promotion, you agree not to make use of any third party branding or advertising for any organization which we consider to be our competitor, including without limitation any branding or advertising for any other gaming company, and you agree not to conduct yourself in a manner that might, in our reasonable opinion, bring us, any of our affiliates or any of our or their respective brands into disrepute. In the event of any breach of this requirement, we reserve the right not to award a Prize or to seek the return of any Prize awarded.

12. Promotional Play Restrictions

12.1 We offer bonuses and promotions to enhance your enjoyment of our games and wagering. We therefore expect that you will participate in all bonuses and promotions fairly, so that our other customers too may enjoy our services. We have set out below certain types of play which we consider to be unfair and therefore to be in breach of these Promotion Terms:

1. using minimal risk wagering patterns (e.g. low risk wagering, zero risk wagering or equal betting patterns);
2. using multiple accounts to obtain more than the number of bonuses or free bets permitted for each customer;
3. sharing personalized promotional offers or bonuses (i.e. promotions or bonuses which are available to specific customers only) received by you e.g. via email, inbox message, links, URLs etc. with others who were not the intended recipient. This includes accessing promotions or bonuses forwarded to you by others when you were not the intended recipient;
4. concealing your country of residence in order to access a promotion or bonus that is not available in your country of residence;
5. colluding with other customers to take advantage of promotions or bonuses; or
6. using more than one account per household or per IP address.

12.2 If we have reasonable grounds to believe that any of the above has occurred, we reserve the right to withdraw the bonus and any winnings attributable to the relevant bonus, and to bar you from participating in all or part of any Promotion or from betting or playing poker or other games with us for a definite or indefinite period of time, as determined by us in our sole discretion. Such withholding of bonuses or winnings, and/or the suspension or termination of your Account, shall be without prejudice to any other rights or remedies that we may have at law or in equity.

12.3 We may also withdraw a Promotion at any time where we have reasonable grounds to believe that you are abusing or attempting to abuse any of the following:

1. the terms of the Promotion;
2. the Rules;
3. any other terms and conditions relating to the Promotion or the Rules; or
4. any other rules or instructions set out elsewhere on the Platforms ("Game Rules").

12.4 If a significant event occurs which is not described in these Standard Promotional Terms, the relevant Specific Promotional Terms or the applicable Game Rules, we will take any reasonable and fair action which we consider to be appropriate in the circumstances, which may include cancelling the Promotion or amending the Specific Promotional Terms or Game Rules.

13. Errors

13.1 We will not be liable to you for any matter we consider to be a manifest error, and we shall be entitled to declare any affected entries or bets void.

14. Technical failures

14.1 We reserve the right to void, suspend, cancel or amend any Promotion where it becomes necessary to do so as a result of a technical failure or any other circumstances beyond our control that we deem likely to affect the administration, security or fairness of the Promotion.

15. Liability

15.1 Except as expressly provided in the Rules, we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Standard Promotional Terms or your participation in the Promotion.

15.2 Except as provided in the Rules, our maximum liability arising out of or in connection with your use of the Platforms, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed the value of the wagers you placed via your Account in respect of the wager or product which gave rise to the relevant liability and in relation to which such liability arose.

15.3 Nothing in these Standard Promotional Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or any liability to the extent the same may not be excluded or limited as a matter of law.

16. Applicable law and jurisdiction

16.1 These Standard Promotional Terms and any Specific Promotional Terms shall be governed by English law. Any dispute or claim arising out of or in connection with these Promotional Terms or their subject matter (including the Promotion), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General

17.1 We may alter these Standard Promotional Terms at any time. Any changes will be posted on the Platforms.

17.2 In the event of any discrepancy between the English version of these Standard Promotional Terms and any non-English versions, the English version shall prevail.

17.3 These Standard Promotional Terms apply to all Promotions. However, if the Specific Promotional Terms deviate from these Standard Promotional Terms, the Specific Promotional Terms will prevail.

17.4 These Standard Promotional Terms were last updated on 12 July 2023.